11 Guest service supervisor Jobs in Carlsbad, CA
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Four Seasons Hotels & Resorts is Hiring a Guest service supervisor Near Carlsbad, CA
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play.
Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America.
Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.
About the role
At Four Seasons Residence Club Aviara, the Guest Service Supervisor is responsible for overseeing the Guest Service team ensuring efficient and courteous arrival / departure experiences for our owners and guests in addition to enhancing the overall guest experience.
What you will do
Oversee the Guest Services team, including scheduling, training, coaching, and assisting
Residential Assistant Managers with performance reviews.
Review daily arrivals and ensure proper handling of VIP’s, owners, return guests and group
business.
- Ensure Guest Services’ staff safety and security practices are maintained within the Front
Drive and Guest Service storage room to eliminate vehicle damages and / or theft.
Ensure Four Seasons benchmark standards are being met on a daily basis throughout the
entire Guest Services Team.
Oversee the use and maintenance of guest service vehicles, ensuring cleanliness and
timely reporting of any damages or safety concerns
Assist the Front Office Team with arrivals, departures, and concierge requests, utilizing
Opera and Golden applications.
- Adhere to payroll, uniform, and key sign-out procedures.
- Deliver and pick-up guest request items in a timely manner as necessary.
- Communicate with Residence Club staff via HotSOS and radio and maintain professional and
good working relationship with staff.
- Offer assistance to guests when requested.
- Support basic housekeeping needs, outside of housekeeping hours.
- Safely and properly operate a golf cart for transportation of guests and supplies.
- Assist guests with luggage and / or introducing them to their villa upon check-in.
- Handle and report any accident immediately, not matter how minor.
- Conduct self in a professional manner at all times to reflect the high standards of
Four Seasons.
- Respond properly in any Residence Club emergency or safety situation.
- Perform other tasks or projects as assigned by Residence Club management and staff.
- Maintain the cleanliness of guest areas including, exterior walkways and planters of Villas.
What you bring
- Reading, writing and oral proficiency in the English language.
- 1-year previous experience as a Bell Attendant, Valet Attendant and / or Door Attendant
preferred.
What we offer :
- Hourly Rate : $24.50
- 401(k) Retirement Savings Plan
- Excellent training and development opportunities
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals Schedule & Hours :
- Full Time
- Full Time
- Early mornings, days, evenings, weekends, and holidays
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website -
Last updated : 2024-05-29
Job Summary
Full Time
$54k-71k (estimate)
05/31/2024
06/20/2024
The job skills required for Guest service supervisor include Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service supervisor positions, which can be used as a reference in future career path planning. As a Guest service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service supervisor. You can explore the career advancement for a Guest service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
03/27/2022: Port Arthur, TX
Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
03/28/2022: Columbia, SC
Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
Step 3: View the best colleges and universities for Guest Service Supervisor.
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