What are the responsibilities and job description for the Assistant Director of Housekeeping position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.Assistant Director of Housekeeping
About the role:
The Assistant Director of Housekeeping will assist in the manage ment of staff and control the activities of the Housekeeping and Laundry Departments, ensuring that our Guest Rooms, Public Areas, Employee Areas and Linens meet the highest standards of cleanliness. They will monitor the employee activities to ensure standards are being met and staff members are supported.
What you will do:
Work closely with contract companies and seasonal workforce to ensure delivery of quality products and meeting Four Seasons Hotels and Resorts standards.
Ability to resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assist in processing payroll and adhering to budgeted labor standards.
Assist in m onitoring and controlling inventory and divisional expenses such as uniforms, linens, guest supplies, cleaning supplies and contract services.
The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.
What you bring:
Minimum 3 years of management experience in Rooms Division, two years experience in Housekeeping and Laundry .
Must have working knowledge of computers and systems, previous hotSOS , REX, ADP and Birchstreet experience preferred.
A proven record of scheduling staff and completing payroll records and reports in accordance with budgeted guidelines.
Thorough knowledge of luxury resort standards preferred.
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States .
What we offer:
Salary range: $ 8 0k - $ 85 k annually
Eligible for Performance Base Annual Incentive Plan (10% Target)
Winter Season Lifestyle Benefit
Merchant Pass and Eco Passes Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Employee cafeteria available for meals.
Complimentary dry cleaning of uniforms
Be yourself and become a member of a work family that cares about you and invests in your development.
Elevate your craft here and abroad!
Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.
Schedule & Hours:
This is a full-time position .
A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays .
Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:
http://fourseasons.com/vail/phots-and-videos//
We Are Four Seasons Video
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Salary : $85
