Four Seasons Hotel Westlake Village is seeking a Guest Experience Assistant Manager with experience delivering exceptional service and who has a passion for service. The Guest Experience Assistant Manager will assist the Guest Experience Manager and Senior leadership and will ensure that all VIP guests have a seamless experience.

What you will do:

• Assist all VIP guests and groups, including coordinating and monitoring directly between guests, third parties and all necessary departments.

• Review daily arrivals and departures to ensure proper handling of VIP and return guests.

• Review all VIP guests and pertinent details with entire operations team. Attend Daily PM Rooms Ops meeting and review next day VIPs.

• Coordinate guest room special requests with operations team; manage VIP arrivals

• Reach out to VIP guests proactively via FS Messenger or email and offer pre-arrival assistance.

What you bring:

• 1-2 years of experience in a luxury hospitality market preferred

• Ability to establish rapport quickly and positively is required

• Above average communication skills - both written and oral - are required

• Strong business and work ethic required

What we offer:

• Salary Range: $67,000 - $73,000

• Health Insurance - Medical, Dental & Vision

• Company Match 401K Plan

• Complimentary stays at Four Seasons Worldwide

• Complimentary meals in our Wellness Café

• Laundered Employee Uniform

• Employee Assistance Program

• Investment in your Wellbeing

• Life Insurance

• Complimentary on-site parking

• Training programs, tuition reimbursement

• Growth & Development opportunities

Schedule & Hours:

• Full time position

• Open availability is required