SUMMARY:
Responsible for effectively serving casino guests, completing tasks as assigned by management, and ensuring that the standard for guest services is met.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ensures that the gift shop is kept exceptionally clean and neat.
• Ensures that all merchandise is tagged correctly, put out on display or folded and placed in the storeroom.
• Ensures that merchandise is properly sized and displayed on the gift shop floor.
• Ensures that merchandise in storeroom is put away, organized, and maintained.
• Accurately prices merchandise.
• Merchandises new product and ensures that the shop is visually merchandised as per departmental guidelines.
• Replenishes gift shop display shelves and racks.
• Responds to guest complaints and/or inquiries promptly and courteously.
• Held accountable for the thoroughness and accuracy of departmental records under his/her control, including the filling out and completion of comps and transfers of merchandise.
• Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained by his/her staff.
• Operates point-of-sale terminal for gift shop transactions.
• Promotes a maximum level of guest service and satisfaction in the department.
• Performs guest services-related duties, such as assisting guests with merchandise selection and/or purchase and redeeming complimentaries.
• Assists the Managers, Supervisors, Leads, and Inventory Control team with inventory-related duties as necessary.
• Monitors the shop on a constant basis for theft and adheres to established departmental guidelines in the event of theft/suspected theft.
• Maintains a working thorough knowledge of where gift shop merchandise is stored.
• Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.
• Adheres to established cash control policies and procedures of the casino.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or G.E.D. required.
SPECIAL QUALIFICATIONS:
Must possess effective communication skills.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.Ability to respond to common inquiries from other employees or guests.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply common sense reasoning to variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee frequently is required to life and/or move up to twenty-five (25) pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in high, precarious places.
The noise level in the work environment is usually moderate to high.When on the casino floor, the noise level increases.A casino environment is typically smoky.