SUMMARY: 

Responsible for ensuring maximum guest service and satisfaction in a fine dining venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Enforces performance standards, policies, and procedures in the fine dining venue in accordance with the mission and objectives.
• Complies with all food and beverage health, liquor and safety regulations, as well as all federal, state and local applicable laws.
• Schedules, evaluates and trains venue employees ensuring staff’s compliance with all guest service standards.
• Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all venue employees in a fair and equitable manner.
• Maximizes cost effectiveness within the venue by ensuring compliance with established budget, labor and revenue benchmarks.
• Monitors job performances of all employees and provides feedback to aid the employees in developing and enhancing skills.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Sets priorities for all supervisors and provides assistance as needed.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns, and resolve conflicts.
• Retains employees through involvement in training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Directly supervises restaurant venue Assistant Managers; indirectly supervises all other venue employees.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Four year college degree preferred. Minimum four years restaurant manager experience required.

SPECIAL QUALIFICATIONS:

Appropriate licenses, as required. ServSafe® certification, or ability to become certified, required. Knowledge of HACCP standards required. Strong interpersonal and communication skills required. Advanced knowledge of wine, spirits and formal table service required. Ability to work well under stressful and challenging conditions.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud. A casino environment is typically smoky.