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Job Summary
The Director of Patient Financial Experience is a senior leadership role responsible for managing all aspects of the patient financial journey including outbound and inbound patient billing interactions (via phone, chat, email, EMR), patient collections and medical records processing. This role ensures exceptional service in successfully anticipating and addressing our patient financial needs in a manner that promotes an optimal experience.
Essential Duties
Lead exceptional service delivery through comprehensive virtual services management, with consistent focus on maintaining service levels efficiently within prescribed standards for all channels.
Service Excellence
Analytical/ Technical Capabilities
Leadership & Strategy
Systems and Technology
Compliance and Regulations
Key Performance Indicators (KPI’s)
Requirements
Education Requirements
Required Skills
Full Time
Ambulatory Healthcare Services
$151k-209k (estimate)
06/26/2024
08/24/2024
ATLANTA, GA
25 - 50
2010
DOUG BROWN
<$5M
Ambulatory Healthcare Services