About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Sales and Catering Coordinator

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Sales and Catering Coordinator who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Sales and Catering Coordinator, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Director of Marketing and Director of Sales.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Sales and Catering Coordinator, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE: The Sales Administrative Assistant supports the Sales Managers and Director(s) while being familiar with all aspects of the sales and marketing process. Assist in the organizing of social events and act as a liaison with the hotel’s Department and Division Heads in planning internal Four Seasons meetings.

ESSENTIAL FUNCTIONS:

• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• The ability to trace reservations and amenities.
• The ability to create and kill files for all groups.
• The ability to run all required reports from the computer.
• The ability to type, input and complete other project work.
• The ability to generate weekly, monthly and quarterly sales reports from Delphi.
• The ability to fax and copy materials for sales personnel.
• The ability to distribute mail daily.
• The ability to create and maintain the reader files for each Sales Manager.
• The ability to attend and participate in required meetings.
• The ability to order all office supplies on a weekly basis for the office.
• The ability to participate in the month end report.
• The ability to complete all reports on a timely and accurate basis.
• The ability to greet sales and/or sales clients and give them tours if necessary.
• The ability to handle contracts and inquiries, both for tentative and definite groups.
• The ability to take individual reservations.
• The ability to produce meeting packets.
• The ability to order reservation cards.
• The ability to complete and process properly purchase orders.
• The ability to perform other tasks or projects as assigned by hotel management.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.
• Respond according to the crisis management plan to any resort emergency or safety situation. 
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns.
• Perform other tasks or projects as assigned by hotel management. 
• Maintain an inventory of all standard department supplies and printed materials.
• In the absence of a Sales Manager, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.
• Perform all tasks in the absence of the Conference Services Assistant.
• Participate in scheduled departmental and administrative meetings as requested.
• Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes.
• Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.
• Run daily reports: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers.
• Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition.
• Communicate all group activity to Reservations Manager to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months.
• Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing.
• Prepare and host weekly group block meetings.
• Perform monthly audits to ensure all information is accurate.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Perform administrative duties such as managing account database (Vision), email, copying, faxing
• Catering/Conference Support - Coordinate and assist with customer events.
• Customer Communication – Assist with responding to general inquiries and client requests
• Communicate with customers, on-property hotel managers, staff, and corporate office on a regular basis.
• Assist clients in the absence of the Sales Managers or Regional Director of Sales.
• Work harmoniously and professionally with co-workers and supervisors.
• Adhere to meal break policy and proper payroll procedures.
• Schedule flexibility to work evenings and weekends as business levels dictate
• Will maintain Golden Sales & Catering Platform for the Department including sales production reports and all other reporting required by DOM

QUALIFICATIONS AND SKILLS

• We are looking for individuals who have a minimum of 1-3 years’ experience in a similar position and has strong people skills. Computer knowledge and social media expertise ideal.
• College education preferred
• Ability to read, speak and write English is required.
• Prior New York experience is preferred.

WHAT TO EXPECT:

• The 3 C’s are the defining characteristics of our brand and drive everything we do and say:

We foster connections to people and place. We cultivate craftsmanship and mastery. We celebrate character and personality.

• We are powered by people and our culture enables everything we do.
• Four Seasons opens a career like no other – experience exceptional people, places, and development that help you reach your potential.
• Four Seasons is the place to grow craftsmanship, develop personal excellence, and nurture a love of hospitality.

• Our people don’t just report to their jobs – they show up for their passions
• You will be part of a team with a clear Vision, a solid Purpose and where our Values drive everything we do
• You will be able to indulge your passion for excellence and have the ability to impact people’s lives for the better and truly make a difference
• A place where you can achieve your potential and become the best version of you – with leaders who are invested in your career with future opportunities across the Four Seasons brand
• A place where you can truly be you
• Where your opinion matters and your voice will be heard
• Where you can influence your work environment and shape the journey to realizing our Vision
• Where you can join employee led committees focused on Elevating our Product and Driving Revenue
• Where we appreciate your hard work and commitment and recognize this through a competitive reward program, a robust benefit plan and delivering on our Employee Value Proposition

We look forward to receiving your application.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Hourly Rate of Pay range- $32- $35

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf