Our Client, A Luxury Fashion Brand, is looking for a CRM Manager to join their team!

ESSENTIAL JOB RESPONSIBILITIES

• Lead the creation, execution, and tracking/reporting of CRM campaigns to enhance local client engagement and loyalty.
• Generate detailed reports by boutique to share with the Director of CRM and executive team, focusing on client segmentation, retention, engagement, and acquisition.
• Conduct both virtual and in-person coaching sessions to ensure retail teams are proficient and confident in using the CRM system.
• Prioritize and relay feedback for app improvements and other technological enhancements to enhance user experience.
• Utilize Salesforce to manage client insights, and create presentations and reports to analyze performance and inform strategy.
• Maintain strong, regular communication with headquarters and coordinate with Store Directors to align strategies and initiatives.
• Ensure data is accurate, consistent and complete within the system.

QUALIFICATIONS

• At least 5 years of CRM experience, preferably within a luxury and/or fashion environment.
• A people-person with a genuine interest in contributing to the success of both the organization and your colleagues.
• Passionate about enhancing customer satisfaction through continuous improvement in services, processes, and collaborative capabilities.
• Strong analytical skills, with a proficiency in Excel, PowerPoint, and Salesforce, capable of translating data into actionable insights.
• A confident communicator who can inspire teamwork and excitement around CRM and CX initiatives within our stores.

Please submit a resume for consideration.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.