89 Customer Service Assistant Jobs in Downey, CA
Fourth Floor is Hiring a Customer Service Assistant Near Downey, CA
Our popular fashion client is seeking an eCommerce Customer Service Assistant to to join their team in Downey. This will be starting ASAP - an on-going temp role.
Responsibilities:
- Field inbound customer service calls to support global ecommerce business.
- Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage
- Review and effectively respond to incoming customer emails in a timely manner
- Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations
- Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs
- Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution
- Document, organize and process customer exchange and returns paperwork
- Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
- Shopify, Gorgias, Aircall, and Shiphero
Please submit your resume for consideration!
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Job Summary
Full Time
$39k-48k (estimate)
06/25/2024
07/10/2024
BRISTOL
<25
2020
LEWIS BRINDLEY
<$5M
Business Services
Related Companies
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
