16 Customer Service Technician Jobs in Coldwater, MI
FOX Factory, Inc. is Hiring a Customer Service Technician Near Coldwater, MI
discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and
bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch
with us by submitting your application. We look forward to hearing from you!
Position SummaryAnalyze, troubleshoot and resolve technical related issues for installation, warranty, product fit and other customer issues.
Position Responsibilities
- Work in a fast-paced environment taking incoming technical service calls from customers
- Listen then analyze to resolve technical issues or questions
- Communicate with customers in a professional and respectful manner
- Provide solid problem-solving skill with proficient attention to detail
- Provide outstanding customer service
- Efficient in returning all calls, emails or any other form of follow-up needed to the customer
- Work as a team with customer service and sales team to ensure customer needs are met
- Monitor forums for Technical related topics
- Collaborate with R&D on engineering and common customer service issues
- Comply with all local, state, and federal laws and compliance
- Strong organizational and time management skills.
- Strong technical understanding of products and vehicles
- Must be able to work well under pressure.
- Ability to read product prints and detailed schematics
- Effective and professional written and verbal communication skills
- Meticulous attention to detail and accuracy.
- Ability to establish and meet deadlines.
- Flexibility and the ability to thrive in a fast-paced environment.
- Intermediate to advanced applications software expertise (Excel, Outlook, Adobe).
- Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
- Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
- Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
- Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
- Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
- Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.
- High School Diploma or GED preferred
- Technical background in vehicle mechanics and function
- Cubicle setting
- Sitting for long periods of time
- Long periods of computer usage
Job Summary
Full Time
Sports & Recreation
$49k-67k (estimate)
01/26/2023
07/07/2024
ridefox.com
BAXTER, MN
1,000 - 3,000
1974
Public
$500M - $1B
Sports & Recreation
Related Companies
About FOX Factory, Inc.
FOX designs and develops shock absorbers and racing suspension products for trucks, motorcycles and bikes.
The job skills required for Customer Service Technician include Customer Service, Problem Solving, Planning, Time Management, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Technician positions, which can be used as a reference in future career path planning. As a Customer Service Technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Technician. You can explore the career advancement for a Customer Service Technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
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Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
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Coordinate with various departments to restore or repair customer service.
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Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
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Customer service representatives typically use a telephone, computer, and other office equipment.
02/24/2022: Rock Hill, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
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Creating the bond and the trust.
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Have ample self-service options available.
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Define customer service responsibilities.
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Establish continuous communication with other departments.
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Step 3: View the best colleges and universities for Customer Service Technician.
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