JOB DESCRIPTION

FP Property Restoration is a full-service restoration company that has 6 locations throughout SWFL with our Corporate office located in Fort Myers. We are seeking a highly motivated individual who has positive energy, is reliable, and will support our Company as it grows.

The Claims Coordinator is responsible for coordinating a loss as it is received to complete. This will include scheduling, dispatching, and getting all the required information needed on a loss. As the hub of all claims, the Claims Coordinator is responsible for speaking with the customer, customer follow-up, resolving customer complaints in a timely manner, and updating anyone involved. The Claims Coordinator will be responsible for following up daily with the OPS team to ensure that all required documentation, estimates, and procedures are followed according to required company guidelines.

Essential functions

● Manage and audit multiple claims/loss files- to include creating new jobs, confirming information, updating notes, status, and ensure all required documentation is in file.

· Perform daily file updates with notes from PM, Estimators, customer, and adjuster correspondence in CRM system.

· Review file to make sure financials are correct.

· Communication with Customers, Adjusters and Team daily- By phone and email.

· Outbound calls- to include obtaining approvals, Customer service calls, selling leads and tracking revenue.

· Answer inbound calls and schedule accordingly.

· Respond to all Emails and Calls with professionalism.

· Toggle between multiple CRM systems.

· Maintains the confidentiality of company, client, and personnel information.

· Interpreting and enforcing Company policies and procedures

· AR Activites

Competencies

● Excellent verbal and written communication skills

● Positive Customer service skills

● Organizational skills and attention to detail

● Time management and priorities to urgent matters

● Strong analytical and problem-solving skills

● Takes direction well (coachable)

● Able to work with their peers

● PC literate- Microsoft products to include emails and multiple CRM systems or ability to learn quickly.

● Ability to function well in a high-paced and at times stressful environment.

● Work ethics that includes communication with team members and managers, punctuality, and reliability to be successful.

Work environment/location

In office and administrative environments

Physical demands

Prolonged periods of sitting at a desk

Must be able to lift at least 15 pounds at a time.

Required education and experience

● High school diploma or equivalent

● One or more years’ experience in office and customer service roles

● PC literate- Microsoft products (excel, word, outlook) CRM systems and/or ability to learn and pick up quickly.

Preferred education and experience

● College degree in Accounting, Business Administration and/or Business Management

● Accounting certifications and/or training

● Knowledge of Restoration/construction industry

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Travel requirement:

• No travel

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Customer service: 3 years (Required)
• Microsoft Office: 3 years (Required)
• Restoration industry: 2 years (Preferred)

Ability to Relocate:

• Fort Myers, FL 33913: Relocate before starting work (Required)

Work Location: In person