Framingham State University is Hiring a Financial Aid Clerk V - Framingham State University Near Framingham, MA
Location: Framingham, MA Category: Staff Posted On: Wed Jun 12 2024 Job Description:General Statement Of DutiesAssists in managing the reception area for the Financial Aid Office within the Student Services Center, responding to inquiries, processing financial aid paperwork, and handling other clerical duties as assigned. View the full Classification Specifications for the Clerk Series. Supervision ReceivedReports directly to the Director of Financial Aid Supervision ExercisedSupervises student-employee personnel assigned to the area at the discretion of the Director of Financial Aid. Examples Of Specific Duties And Responsibilities
Provides front-line, exceptional customer service for the Financial Aid Office within the Student Services Center in person and via phone
Manages the Financial Aid Office email account, responding to inquiries and forwarding them as necessary
Processes financial aid application documents, including data entry into PowerFAIDS
Assists with training and supervision of student employees
Updates the Student Service Center web page/intranet
Covers extended hours for the Financial Aid Office within the Student Services Center
Monitors inventory and orders office supplies as needed.
Assumes responsibility for special projects as assigned.
Working ConditionsWork is performed on-site in the Financial Aid Office within the Student Services Center. Office environment, prolonged periods of time spent sitting and/or standing, frequent work at fast pace with unscheduled interruptions. Frequent computer and telephone use at workstation throughout shift. Responsibilities occasionally may require an adjustment work schedule, overtime, and evening/weekend hours. Public contact position requiring appropriate business-like apparel. Job RequirementsMINIMUM QUALIFICATIONS: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) any equivalent combination of the required experience and the substitutions below. SubstitutionsI. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.* II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required (A) experience.* III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required (A) experience.*
Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: Educational substitutions will only be permitted for a maximum of two years of the required (A) experience. No substitutions will be permitted for the required (B) experience. Preferred Qualifications
Customer service experience
Ability to multitask in a fast-paced environment
Demonstrated ability to express oneself effectively in written and oral communication.
Proficient with PowerPoint, Microsoft Word, Microsoft Excel, PowerFAIDs, and Banner
Financial aid experience
Additional InformationThis is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a union title of Clerk V. The bi-weekly pay rate is $1,969.30 (grade 15, step 1). Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions. Framingham State University is an equal opportunity employer. Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.