This position works in a team environment to provide operational and customer support for all digital banking and treasury management products and services. A high level of customer service, attention to detail, technical and problem-solving skills are required to provide quality service. Products and services supported include but are not limited to: Retail and Business Online Banking, Mobile Banking, Bill Pay, ACH, Wire Origination, Remote Deposit Capture, Positive Pay, and Lockbox.

This position is Full Time and based out of our Arden Hills Corporate office.

Job Responsibilities:

· Provides superior support to customers and bankers by demonstrating deep product knowledge of all online banking products, with an emphasis on ACH and Positive Pay

· Ensures successful onboarding of treasury management products and services.

· Troubleshooting and supporting customer and banker questions related to treasury management products and online banking products including online bill pay, ACH, online wire origination, remote deposit capture, positive pay, and lockbox.

· Provide proper escalation of system issues impacting online and treasury management products.

· Work collaboratively in a team environment and communicates effectively across all business lines.

· Test new digital products and services to ensure they meet customer needs and expectations.

· Aid with new bank acquisition assimilation.

· Serve as resource in various projects or tasks as assigned.

· Advocate and practice the Frandsen Way corporate culture.

Qualifications:

· A high school diploma is required, and a minimum of one year experience working with Treasury Management products. ACH, Positive Pay, Remote Deposit Capture, and Wires

· Fiserv Premier banking system preferred.