Frank Darling is an online female-founded fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for a diamond jewelry sales specialist. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional that thrives in a fast-paced, hands-on environment with strong interpersonal skills.

Key Duties and Responsibilities:

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Advise clients on the four c's
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection
• Empower clients to feel confident in their once-in-a-lifetime purchase
• Meet sales goals and close sales efficiently
• Show diamonds over video chat and in person and articulate the differences between different options
• Work with the house gemologist to source, select, and present diamonds
• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once
• 2 years sales experience in jewelry or bridal
• Extremely detail oriented
• Excellent communication skills
• GIA Degree a plus but not required

Job Details:

• Full time on site role located in Boston
• Office hours are 10AM to 6PM
• Available schedules: Thursday - Monday

Benefits:

• Equity Compensation.  Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance.  Medical and dental insurance kicks in on the first day of your 2nd month!
• 401k.  Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge.
• Performance Based Bonuses. Quarterly and annual bonuses for achieving sales targets.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.