The primary purpose of the IT Support Analyst classification is to provide technical support by installing and configuring desktop equipment, software and printers. Troubleshoot and correct various computer problems.

Provide desktop computer hardware and software support to department computer users. Investigate problems within existing systems and initiate corrective action as needed. Provide support in the following areas: answering questions, addressing problems, troubleshooting, unlocking accounts, resetting passwords for network user accounts. Maintain accurate database records of calls received and services rendered.
 
Install, configure and repair desktop computer equipment and printers. Monitor hardware performance in light of software changes and create/maintain network images for desktop computers using computer imaging software. Create course materials and provide technical training classes for end users.
 
Obtain price quotes from vendors, order repair parts and data processing supplies, schedule and organize equipment for salvaging of broken and unused parts.
 
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Associates degree with coursework emphasis in information technology, business administration with three (3) years of clerical or office administration experience; or any equivalent combination of training and experience.

No special license or certification is required.
Supervisory Responsibilities
None required.