Do you have excellent experience working within the legal sector?

Do you have exceptional technical knowledge across iManage, Citrix and Office365?

We're partnered with an internationally-known law firm with a reputation for integrity and impressive employee tenure. We are seeking a Senior Application Engineer to oversee all facets of the firm's diverse desktop infrastructure. Responsibilities encompass a comprehensive range of tasks, from configuring and testing to distributing, upgrading, and providing ongoing support for the operating system (OS) and various applications. This position will play a critical part in ensuring the seamless operation and optimal performance of the firm’s desktop environment.

What will you day look like?

• Managing and administering imaging servers across multiple office locations, including New York, DC, and London.
• Managing the infrastructure of Citrix Virtual Apps and Desktop servers, including Broker servers, Provisioning servers, and Licensing servers.
• Initiating and managing support tickets with vendors such as Microsoft, iManage, Litera, Adobe, and others as needed.
• Administering and managing group policies for firm desktops and user accounts to ensure compliance and security.
• Participate actively in third-party application patching initiatives and desktop vulnerability remediation efforts.
• Develop, configure, and maintain the organization's desktop, laptop, and Citrix Virtual Apps and Desktops images to ensure consistency and efficiency.
• Keep imaging server drivers updated for various desktop and laptop models to guarantee optimal performance.

What experience do you need?

• 5 years’ experience within law firms or professional services to facilitate understanding of industry-specific requirements.
• Proficiency in Windows 10, 11, and server operating systems is essential.
• Strong experience with Office 365 suite.
• Expertise with iManage DeskSite, iManage Work 10, various Litera products, and Adobe Acrobat DC.
• Preference for experience with Configuration Manager's Cloud Management Gateway and Cloud Distribution Points.
• Familiarity with Intune is preferred but not essential.
• Essential experience with Ivanti Environment and Personalization Server.
• Mandatory experience with various Citrix products and tools such as Studio, Director, Provisioning Servers, Virtual Desktop Agent, and Workspace App.
• Necessary expertise in PowerShell scripting and command-line operations.
• Preferred experience with Citrix Desktop as a Service (DaaS).

We have a budget up to $155,000, with this role being mostly remote. Office presence required once a month in Manhattan.