**Customer Service/Visitor Experience Associate**

**Department:** Membership **Location:** Columbus, OH

**Job Summary:** Franklin Park Conservatory and Botanical Gardens is seeking seasonal, part-time Visitor Experience Associates to provide excellent customer service while engaging with patrons at the Visitor Center both in person and on the telephone. The Visitor Experience Associate also offers information and interpretation to our general admission patrons and occasionally leads scheduled group tours of the Conservatory.

**Additional Information:** This is a part-time, seasonal position available now through January 9, 2022, to assist with our *Conservatory Aglow* exhibition. Hours are between 20-29 per week and will be split over 4-5 shifts. Daytime shifts are 9:30-4:30 PM and evening shifts for *Conservatory Aglow* are 4:30-9:30 PM.

**Responsibilities:**

* Demonstrates excellence in customer service for both internal and external patrons of the Conservatory.

* Greets, acknowledges, and provides Conservatory event information to our patrons, suggests membership, processes transactions for admission tickets, memberships, and class registrations.

* Demonstrates accurate cash handling and reconciliation skills.

* Administers the opening and closing procedures of the Visitor Center.

* Answers the main phone line and responds to inquiries.

* Makes every effort to find solutions to visitor concerns.

* Engages patrons in formal and informal information and collection interpretation throughout the Conservatory.

* Occasionally leads and interacts with scheduled group tours.

* Performs other job-related duties as assigned and demonstrates focus on serving the patrons of the Conservatory.

**Requirements:**

* High School Diploma or Equivalent.

* Minimum 1 year cash handling and register experience.

* Ability to work weekdays, weekends, occasional nights, and holidays.

**Knowledge, Skills, and Abilities:**

* Outstanding customer services skills displayed in a positive and friendly manner.

* Strong verbal and written communication skills and comfortable meeting and engaging with patrons.

* Knowledge of cash procedures and register operations.

* Flexibility to work a variety of shifts.

* Basic computer skills including email, Microsoft Word, and Excel.

*Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer. The Conservatory does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status. The Conservatory values diversity and is committed to creating an inclusive environment for all employees.*