At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.

Come join us in delivering better outcomes for our clients around the world!

Our Consumer Support Front Office team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase enhance users' experience through the ability to self-service and automate contacts, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer-facing technologies.

Provide desktop support for Franklin Templeton employees which includes addressing technical issues, requests, and support of the IT Infrastructure.

• Provide on-site technical support and customer service for the Stamford, CT and Lincoln, MA offices; support and maintain effective relationships regarding operating systems, applications, mobile devices, new technologies, and communications infrastructure

• Build customer relationships with senior level employees and administrative support teams in the office

• Address technical issues in a timely manner and provide concise and timely updates

• Address issues that arise within the Stamford and Lincoln offices and tickets routed from the service desk; includes travel between offices

• Coordinate, set up, and support technologies used in Conference Rooms

• Provide Audio Visual Support for internal meetings

• Provide support for trading and investment management technologies

• The primary value is to provide quick and efficient resolution while minimizing disruption to the customer

• Actively participate in team meetings

• Ordering and maintaining inventory of IT assets

• Project work related to acquisitions and integration of companies

• Coordinate and support office moves and user restacks

• Be an active advocate for the customer within IT and with outside technical groups

• Escalate issues to the appropriate teams and drive to closure

• Manage the ticketing queues to ensure issues are prioritized and actioned

• Availability to provide support outside business hours

Minimum Qualifications:

• Bachelor's degree in computer science or related field

• Minimum of 4 years in a similar fast paced and dynamic environment in a desktop support role

• Reliable transportation - mileage will be reimbursed

• Highly proficient in supporting Windows 10, Windows 11, Office 365, iOS and Mobile Technologies

• Excellent skills and abilities in organization, planning, multi-tasking and flexibility

• Excellent communication and interpersonal skills

• Good problem-solving and critical thinking skills

• Ability to actively participate as part of a team as well as work independently

• Strong service delivery and customer management skills

• Preferred Qualifications:

• Experience supporting multiple facets of the business in a corporate environment

• Experience using ServiceNow Ticketing system

This position requires 4 days per week onsite in our Stamford, CT office and 1 day per week in our Lincoln, MA office.

Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary-designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $75,000 and $90,000.

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