Description

Energetic and Self-Starter?

Great Collaborator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We’re one of the area’s top Business Technology Firms and we’re looking for our next Customer Success Manager. You’ll work from our comfortable offices located in West Reading, PA and will be responsible for creating an unforgettable first impression for our customers. Your vibrant personality and exceptional communication skills will shine as you establish our initial post-sale relationship, setting the tone for a successful partnership. Join us in making a positive impact, one onboard at a time!

The Customer Success Manager Position:

• Set the initial impression for the customer of their post-sale journey and experience: Your vibrant personality will ensure every customer feels welcomed and valued from the very first interaction.
• Define and gather all required information for entering into our process: With your keen attention to detail, you'll seamlessly collect and organize essential information, ensuring a smooth transition.
• Set expectations of service delivery: Your clear and enthusiastic communication will set transparent and positive expectations for our service delivery.
• Set dates of preparation and delivery: You'll coordinate and communicate timelines with precision, ensuring everyone is on the same page and excited for what's to come.
• Serve as a liaison for the customer as they travel through our process to delivery: Your role as a dynamic liaison will keep customers informed and supported throughout their journey.
• Advocate for the customer across multiple departments including Sales, Finance, Service Delivery, and Customer Support: You'll passionately champion customer needs, ensuring their voice is heard across all departments.
• Work directly with customers and the sales team to identify and/or develop upsell opportunities: Your collaborative spirit will uncover new opportunities, driving growth and success.
• Provide gathered information to multiple teams in the form of reports, updates, and occasional emails: Your organized and timely updates will keep everyone informed and aligned.
• Effectively build partnerships with internal teams and stakeholders: Your ability to foster strong relationships will create a cohesive and supportive environment.
• Work to achieve set Key Performance Indicators (KPIs) and Customer Health: Your dedication will ensure you meet and exceed KPIs, contributing to overall customer well-being.
• Perform other duties as required to support the success of the customer experience: Your flexibility and commitment will ensure every customer interaction is a success, no matter the task.

As part of our Full-Time staff you’ll enjoy:

• Competitive pay
• Fun and entertaining work environment (think food, lots of food)
• Comprehensive benefits package
• Paid Time Off
• Company-provided training & certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Qualifications

Qualifications, Skills and Experience Required:

• Bachelor’s Degree in related field
• 2-5 years’ experience in a Customer Success or Technical Account Management role preferred.
• Energetic self-starter with a passion for thriving in a fast-paced, dynamic environment where every day brings new challenges.
• Ability to stay cool and composed under pressure, turning challenges into opportunities.
• Meticulous and detail-oriented, with a strong drive to organize information and ensure completeness.
• Proactive problem solver who can operate independently and tackle issues with confidence.
• Exceptional organizational skills, adept at multitasking and adapting as priorities evolve.
• Strong interpersonal communicator, able to effectively engage with diverse personalities.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Eligible to work in the United States without sponsorship.
• Valid Driver’s License required
• Ability to lift, push and pull up to 30 pounds