Fraser Stryker Law Firm is looking for a Help Desk Technical Support Specialist. This position:

· Answers Help Desk requests, troubleshoots technical problems, and resolves end user technical issues.

· Installs, maintains, and repairs system hardware and software.

· Installs applications or upgrades at workstations.

· Provides new employee training to introduce users to the fundamentals of computer, phone, and other technical systems.

· Assists with litigation support, assists in the preparation of documents and exhibits for trial, attends courtroom proceedings to provide technical support, collects e-discovery data, and trains end users on litigation support and software programs.

The ideal candidate has a Bachelor's Degree in a related field and has 1 - 3 years of support experience. Microsoft Certifications and/or experience working in a professional services environment is also a plus. The ability to communicate professionally, listen to user concerns, critically think about potential solutions, and assist in positive resolution is a must.

Fraser Stryker provides challenging and rewarding work opportunities in a pleasant and professional environment. We offer an excellent salary, paid time off, flexible work environment, and paid parking. Send your resume to applicants@fraserstryker.com.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 1 year (Required)

Ability to Commute:

• Omaha, NE 68102 (Required)

Ability to Relocate:

• Omaha, NE 68102: Relocate before starting work (Required)

Work Location: In person