Are you driven, impatient, and a friendly communicator? Are you good at reading people and situations effectively? Do you find it easy to influence people to accept change or new ideas and to get others to cooperate? Do you like to think out loud sometimes, while at other times you prefer to quietly think things through? As an impatient person, do you need to take a break from time to time because you overwhelm people with your speedy delivery? 

If you’re this optimistic person who is happiest when you’re in an environment where you get to interact with others and help solve their problems, then we need to talk…

Frazer, a leading builder of emergency medical vehicles, is currently seeking a Sales Support Representative to join our team. The Sales Support Representative at Frazer reports to the VP of Business Development, and is responsible for proactively assisting the Regional Sales Managers in growing sales and increasing company revenues. Ensure customer needs (both internal and external) are met through active listening and a consultative approach to problem solving that results in profitable sales, accurate estimates, repeat purchases, and customer referrals.

This position is expected to actively live out Frazer Core Values while working with Frazer employees, vendors, and customers to help achieve team, department, and corporate goals. Responsible for learning and reinforcing safe and proper work procedures while actively following Frazer Safety programs and other policies outlined in the Employee Handbook.

What Does a Week in the Life of the Sales Support Representative Look Like?

1. Proactively support Regional Sales Managers as they drive the entire sales cycle from initial customer engagement to closed sales and cash receipt. 
2. Build customer relationships and promote Frazer solutions by responding to customer inquiries by phone, email, in person, or by mail providing technical specifications, pricing, quotes, and other information as needed.
3. Coordinate in house resources to support unit sales and production.
4. Qualify prospects against company criteria for ideal customers and sales.
5. Assist with in person and remote customer specification review meetings to understand and address customer requirements.
6. Takes initiative to aid the Regional Sales Managers in maintaining contact with customers and prospects.
7. Accurately maintain information such as sales opportunities, interactions, estimates, order forecasts, customer orders, and more, in Frazer company computer systems.
8. Accurately configure, price, and quote complex products, such as ambulances, stretchers, and other medical equipment. 
9. Perform hands-on inspections on used units that customers bring in for re-mounting on a new truck chassis.
10. Evaluate and respond to bids and formal requests for proposals to include periodic bid submissions of product offerings and prices to purchasing groups.
11. Attend final inspection and in-service delivery walk-around with customers when their unit is ready for pickup. 
12. Actively pursue productivity enhancements by recommending and/or implementing policy and process changes to improve effectiveness or efficiency.
13. Any other duties assigned by the supervisor.

Required Education and Experience:

• High School Diploma or GED 
• Ability to pass background and motor vehicle record check
• Reliable form of transportation and vehicle insurance 
• Must be able to complete and pass all pre-employment screening

Preferred Education and Experience:

• College degree preferred
• Some sales office experience 
• Experience selling to municipal governments
• Fire/EMS background 
• Experience using Customer Relationship Management (CRM) systems

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can’t pass it, we’re not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!

Employee Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance
• Dental Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Ten paid company holidays and ability to take time off during company shut down from Christmas to New Year’s Day!
• Self-serve micromarket on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training 
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Skills (to Pay the Bills)

Here's a list of a few competencies that the Sales Support Representative at Frazer should have…

• Self-sufficient and autonomous: Fearless, Assertive, Resourceful, Venturesome.
• More extroverted and outgoing than not: Friendly, Persuasive, Sociable, Talkative, Optimistic.
• Works and lives with a sense of urgency: Very Impatient, Restless, Fast-paced.
• Attention to detail is important to you: Accurate, Thorough, Self-disciplined.

Software Knowledge

Also, here are a few software packages that the Sales Support Representative would eventually need to be versed in. Don’t worry . . . we expect some on-the-job training.

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG (HRIS)
• Syteline ERP

Oh, and $alary

Of course, we didn't forget salary… Frazer offers competitive pay and this role will start with a salary between $70,000 to $80,000 annually(with bonus potential) depending on education, certifications, and experience.

Work Schedule 

The Sales Support Representative will work Monday to Thursday 7:00 AM-4:30 PM, Friday 7:00 AM-11:00 AM. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

1. Online application
2. Resume and optional cover letter
3. Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed). 

Culture Index Survey Link

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates. 

We look forward to hearing from you!