Description

We want YOU to join our TEAM!!!

We are looking to hire friendly faces who show hospitality and great customer service.

Benefits–

· Family Friendly Flexible Work Schedule

· Medical Benefits

· Paid Time Off

· Tuition Reimbursement

The Regional Training Manager is responsible for the overall efficiency and technical operations of a region and ensures standard of quality, timeliness, and service. This position will control training and new store openings, build relationships with General Managers/ teams, handle guest issues, and serve as a model of hospitality. The Regional Training Manager is responsible for training, refinement of staff and team building through manager motivation.

Requirements

Leadership & Communication–

• Ensures that all Company Standard Operation Procedures are followed
• Teaches & practices standards of quality, timeliness, and service
• Maintains an environment of open communication, positive attitudes, and trust-based relationships with all personnel
• Ensures that Customer Satisfaction is the highest priority for all employees
• Consistently lives “hospitality” in every instance
• Leads by example – maintains professional image, appearance, and language

Financial Performance-

• Conduct daily labor analysis to achieve target labor percentage
• Ensures quality control standards and procedures are strictly enforced
• Ensures all standardized portion control guidelines are followed and maintained
• Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor
• Maximize productivity without compromising quality standards

Health & Safety-

• Ensure full restaurant compliance with all health department regulations
• Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
• Ensure that inspections are conducted, and correct on-going issues

Other Responsibilities-

• Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
• Review and approve all schedules and forecasts
• Coordinate opening/ closing activities in a timely and safe manner
• Complete all operational checklists daily
• Ensure that all cash handling procedures are followed
• Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
• Resolve conflicts and improve team members performance issues in a constructive manner and according to policies
• Must have experience in Microsoft Office, Excel, Word, and Internet
• Successfully complete a motor vehicle, background check and drug screen

Physical Requirements: (including but not limited to)

• Ability to stand and walk up to 10 hours/day
• Ability to continuously reach, bend, lift, carry and stoop
• Ability to freely access all areas of the restaurant
• Ability to move or handle items weighing up to 50 lbs
• Ability to work varied hours/days to oversee store operations
• Ability to travel daily to multiple locations