133 Customer Success Representative Jobs in San Francisco, CA
Freed is Hiring a Customer Success Representative Near San Francisco, CA
Freed is a revolutionary platform that automatically generates medical documentation for clinicians, freeing them to focus on what really matters - their patients. Since our launch in mid-May 2023, we've experienced exponential growth and received an overwhelmingly positive response from the clinician community:
- Over 10,000 paying customers and $10M in ARR
- Over 35,000 patient encounters daily
About The RoleWe are seeking a highly motivated and detail-oriented Customer Success Representative to join our team. The ideal candidate will be passionate about customer satisfaction and possess excellent communication skills. As a Customer Success Representative, you will be responsible for managing support tickets, addressing customer inquiries, and ensuring timely resolution of issues.
How You’ll Have Impact
- Efficiently manage incoming support tickets through our ticketing system, prioritizing based on urgency and impact on customer satisfaction.
- Respond promptly and professionally to customer inquiries via email, phone, or live chat, providing clear and concise solutions.
- Collaborate with cross-functional teams, including technical support and product development, to resolve complex issues and escalate as necessary.
- Proactively identify trends and patterns in customer issues to prevent recurrence and improve overall product/service quality.
- Educate customers on product features, best practices, and troubleshooting techniques to enhance their experience and drive adoption.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Continuously strive to meet and exceed customer satisfaction goals and metrics.
- Bachelor's degree in Business Administration, Communications, or related field preferred.
- Previous experience in a customer-facing role, ideally in customer support or success.
- Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and understandable manner.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer support software and CRM systems.
- Ability to thrive in a fast-paced environment and adapt to evolving priorities.
- A customer-centric mindset with a passion for delivering exceptional service.
- Competitive salary and equity in a high-growth company.
- Opportunity to make an immediate impact.
- Medical, dental, and vision benefits for US-based employees.
- Unlimited PTO.
- Company-sponsored annual retreats.
Job Summary
Full Time
$50k-63k (estimate)
07/04/2024
08/01/2024
The job skills required for Customer Success Representative include Problem Solving, Customer Support, Customer Satisfaction, Troubleshooting, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
Similar Jobs
Popular Articles
