Demo

IT Support Engineer

FreedomRoads, LLC
Lincolnshire, IL Full Time
POSTED ON 12/17/2024 CLOSED ON 1/25/2025

What are the responsibilities and job description for the IT Support Engineer position at FreedomRoads, LLC?

IT Support Engineer

The outdoors is a big place, and just as it offers endless adventures, so does our company.

Our IT team at Camping World (
www.campingworld.com) is in need of a IT Support Engineer – to help support our growing RV Sales & Service business.

This IT Support Engineer role will be responsible for answering, evaluating, and prioritizing incoming phone, email and in-person requests for technical support. The ideal candidate will have extensive experience troubleshooting both Windows PC and Apple Mac desktop applications, Microsoft Office Suite, Windows 10/11 OS and VDI.

 

Responsibilities:

  • Install, troubleshoot, and monitor desktop hardware, OS and application software
  • Maintain accurate records of requests in our Service Desk application: ServiceDeskPlus
  • Manage network users through Active Directory, O365, Azure and Exchange according to corporate policy
  • Demonstrate initiative and ownership of assigned issues related to the team and internal clients
  • Perform other tasks as assigned

Qualifications

  • Approximately 3 years of experience in an advanced Technical Support role assisting end users that are both in person and remote
  • Previous Customer Service and/or Retail Technology related experience is strongly desired
  • Experience with ITSM ticketing and tools (e.g., Service NOW, Service Desk , ZenDesk).
  • Innate interest and ability in troubleshooting End User Technical Issues
  • Wide range of experience in resolving issues with Windows PC and Mac operating system and hardware, network connectivity, printers, mobile devices, Email, conference system AV equipment, User Access Administration, New Hire onboarding, etc.
  • Ability to work at a high level of independence, utilizing resources with good judgement and a sense of urgency
  • Detail oriented with the ability to manage multiple issues/projects
  • Strong verbal and written communication skills, with the ability to communicate confidently and effectively to users at all levels of the business (C-Level Executive interaction included)
  • Ability to frequently lift, move and maneuver up to 50 lbs
  • Certifications (Preferred but not required):

  • CompTIA Network , Server , A , Cloud
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Windows Server

** This position is not hybrid or remote. It will be in person onsite at our Lincolnshire, IL offices Monday through Friday with start time of 8am/8:30am Eastern Time to end time of 4:30pm/5pm Eastern time.

    Pay Range:

    $29.30-$34.81 Hourly

    In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

    We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

    Salary : $29 - $35

    IT Support Engineer
    Pathway Communications -
    Markham, IL
    IT Support Engineer
    Simplex Trading LLC -
    Chicago, IL
    IT Support Engineer
    Huxley -
    Chicago, IL

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a IT Support Engineer?

    Sign up to receive alerts about other jobs on the IT Support Engineer career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    This job has expired.
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at FreedomRoads, LLC

    FreedomRoads, LLC
    Hired Organization Address Meridian, ID Full Time
    Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsi...
    FreedomRoads, LLC
    Hired Organization Address Kaysville, UT Full Time
    Camping World is seeking a Detailer to join our growing team. Our Detailer is primarily responsible for cleaning and pre...
    FreedomRoads, LLC
    Hired Organization Address Little Rock, AR Full Time
    Forest River by Camping World is seeking a Sales Development Representative in our Little Rock AR location. As a Sales D...
    FreedomRoads, LLC
    Hired Organization Address Lowell, AR Full Time
    Camping World is seeking an RV Sales Associate for our growing team. We're looking for a high energy, motivated RV Sales...

    Not the job you're looking for? Here are some other IT Support Engineer jobs in the Lincolnshire, IL area that may be a better fit.

    Technical Support Engineer

    Total IT Global, Naperville, IL

    AI Assistant is available now!

    Feel free to start your new journey!