Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
Schedule: Full Time (40hrs/week)
What You'll Do
Monitors and manages staff handling inbound and outbound calls from physicians, associates, patients, families and the general public.
Investigates and responds to customer complaints and comments with appropriate follow-up in a timely manner.
Implements and reviews call center policies, procedures and performance metrics, including quality standards.
Coach's staff to resolve staff problems, improve skills and refine techniques.
Utilizes continuous improvement methods and techniques to reach optimal operations and to meet patient, family and stakeholder needs.
Performs regular rounding sessions with switchboard staff.
Maintains confidentiality at all times.
Completes other projects and duties as assigned.
Freeman Perks and Programs
For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
Health, vision, dental insurance
Retirement with employer match
Wellness program with discounts to Health Insurance or Cash Bonus with Participation
Milestone payments with longevity of employment
Paid time off (PTO)
Disability pay
Learning Center designated only for Freeman Family members
Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.