Title: Senior Vice President, Head of Information Technology Operations

Job Location: Livermore, CA
Hiring salary range: $234,327.00 - $321,330.00 annual

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for a Senior Vice President, Head of Information Technology Operations in Livermore, CA.

PositionOverview

The Senior Vice President, Head of Technology Operations provides theleadership for information technology by (1) leading IT operations,development, and implementation across the bank and (2) aligning IT strategyand planning with the bank’s business goals and objectives while deliveringmeasurable value.
Thisrole will report to Executive Vice President, Chief Digital & TechnologyOfficer, as a critical technical thought leader for the organization.

Role andResponsibilities

General OngoingDuties:

• Build and maintain a high performing IToperations organization that champions thoughtful change and builds favorablepartnerships with business leaders, vendors, and customers.
• Advise the leadership team on the bank’sdirection related to technology, products, and services
• Willing to provide hands-on help toresolve IT issues impacting clients and/or business
• Improve business processes throughtechnology for business units removing deficiencies by leveraging technology.
• Manage IT operations and resources in thefollowing areas:
  - Infrastructure
  - Help Desk and Support
  - Banking Systems
  - Architecture
  - Quality Assurance
  - Development

ManageIT Operations and Systems

• Oversee the development and operation ofsystems of strong central management, analysis, and IT controls to safeguardthe Bank’s operations through the efficient monitoring of IT performance,measures, and analysis of results
• Direct and oversee internal management ofIT operations budget review process, costs, and resources for the ITorganization, including understanding risks/returns of all sourcing andinvestment decisions
• Ensure technology platform decisions areforward-looking and right sized to the organization’s needs current and futurestate. As a community bank, it is vital to provide quality service experiencesto our clients and technologies that enable deeper relationships with ourclients and associates.
• Identify, Assess, and Manage technologyvendor partnerships
• Lead the development, implementation, andmaintenance of the strategic and implementation approach to all aspects ofapplication development.
• Ability to manage both in-house technologyteams and vendor IT relationships
• Compile and review performance indicatorsto determine department productivity, quality of output, and cost of service;develop methods to continually improve results
• Lead bank’s information technology andcomputer systems. Duties include assessing current processes, recommendingsoftware upgrades, and recommending to executive team on the best processes
• Manage IT vendor relationships,negotiations, and approval of IT vendor
• Manage IT enterprise and applicationsarchitecture
• Establish IT policies, strategies, andadhering to regulatory and compliance standards

Deliveryand Service

• Lead technology teams to engage businessaligned teams, infrastructure group, and vendors in developingtechnology/product strategies
• Collaborate with business to identify andstreamline business processes with technology
• Partner with business units and clients inIT planning, delivery, and execution
• Oversee initiatives to proactively supportknowledge sharing with the technology and business leadership teams

StaffLeadership

• Motivate staff around long-term vision, strategy, and execution for the IT function
• Provide on-going guidance, mentoring, feedback, and motivation to a staff to ensure competent performance while adhering to department and Fremont Bank policies and procedures

Minimum Qualifications

• Experience in Financial Services or other highly regulated industry.
• Vendor management, contract and negotiation skills
• Experience with Microsoft Azure, .NET, TFS, and Confluence
• Cloud strategy, migration, and implementation (infrastructure, platform, software – as a service)
• Experience with Virtual Private Network (VPN) and Azure Virtual Desktop (AVD)
• Integration Platform as a Service (iPaaS)
• Experience with Fiserv Premier and Fiserv technology products
• Experience with Residential Lending technology products (such as Black Knight Financial Services Loansphere and MSP)
• Experience with Commercial Lending technology products (such as nCino)
• Experience with Contact Center technology (preferably Genesys)
• Customer Relationship Management (CRM) technology products (such as Microsoft Dynamics and Salesforce)
• Robotics Process Automation (RPA) Experience
• Strong and effective communication skills. Ability to actively follow-up to ensure adherence to company policies and procedures. Impact speaker. Strong listening skills are a must translating into potential options, recommendations, and solutions.
• Ability to balance workload, identify problem areas, and apply appropriate resources.
• Create and deliver on key performance / successmetrics and data on how technology has contributed