Description Job Title: Customer Service Representative Location: Philadelphia, PA Company: Sociaxe About Us: Sociaxe is a dynamic digital marketing agency specializing in social media management, brand development, influencer marketing, and content creation. We empower brands to amplify their voice, engage their audience, and achieve impactful results through innovative and data-driven strategies. Our team is dedicated to providing exceptional service to our clients, ensuring their brand resonates in today's digital landscape. Job Summary: We are looking for a friendly and proactive Customer Service Representative to join our team. The Customer Service Representative will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Key Responsibilities Handle inbound customer inquiries via phone, email, and chat, providing timely and accurate responses. Assist clients with questions about our services, billing, and account management. Resolve customer issues and complaints in a professional and empathetic manner. Maintain up-to-date knowledge of our services, promotions, and policies. Record and manage customer interactions in our CRM system, ensuring accurate and detailed documentation. Collaborate with other departments to resolve client issues and improve service delivery. Follow up with clients to ensure satisfaction and address any further questions or concerns. Skills, Knowledge and Expertise High school diploma or equivalent; associate's or bachelor's degree preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks. Proficiency in Microsoft Office Suite and CRM software. A customer-centric attitude and a desire to help others. Benefits Competitive salary range: $18.50 - $28.00 hourly, depending on experience. Comprehensive health, dental, and vision insurance. Paid time off, including holidays and vacation days. Retirement savings plan with company matching. Professional development opportunities, including workshops and training sessions. Employee wellness programs. Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality. Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.