Lead Installation Technician

About Freshwater Digital

Freshwater Digital is a digital signage technology and creative agency based out of Grand Rapids, Michigan. Freshwater has been in business for over 13 years, specifically focused on digital signage. We offer a variety of Digital Signage products and solutions to clients, including our expert motion graphic design team and innovative developers for complex integration solutions. Our solutions are currently deployed around the world in almost all industries.

We are a fast-paced team, so you can expect to keep busy with no monotony in sight! We love what we do and are looking for more people like us! If you have the experience, talent, energy, and dedication, we'll provide you with not only a great career opportunity but a fun environment with actual windows that face the real world, a full benefits package, a state-of-the-art facility, team lunches and activities!

The Role

The Lead Installation Technician is responsible for Freshwater’s installation efforts across client projects and will oversee and lead a team of technicians while onsite during the installation. They will be responsible for ensuring the team's productivity, quality of work, and adherence to safety standards.

Job Requirements/Duties:

· Managing and conducting all local on-site client digital signage installations

· The ability to manage on-site and remote installations with our third-party partners

· The ability to work with our business and project teams to scope out installation efforts and navigate installation challenges

· Maintains compliance with company policies; consults with HR and project management to ensure consistent corrective measures are taken and documentation completed

· Establish expectations and motivate crews to consistently meet or exceed goals

· Demonstrate the ability to obtain, organize, and manage materials effectively and develop as-built documentation

· Will manage Freshwater’s warehouse activities which include staging equipment, managing inventory, and managing all shipping, and receiving.

· Demonstrates excellent customer relations through utilization of effective problem-solving techniques

· Forecast job costs accurately (i.e., labor, material, rental equipment, etc.)

· Wire CAT6 data jacks; install and terminate speakers; install TVs, video wall displays, dvLED video walls, and digital media players

· Complete and test installation in preparation for onsite commissioning

· Warehouse organization and shipment receiving duties as needed

· Provide client training

· Attend manufacturer's training as needed

· Willingness to work flexible schedules including weekends and overnights

· Ability to work out of town - up to a week at a time

· Complete site visits and provide site details to the project management and business development teams

· Provide hardware recommendations

· Basic troubleshooting of audio and digital signage equipment

· Provide personal hand tools and power tools

Minimum Qualifications:

· High School diploma or the equivalent

· Valid MI Driver's License

· Clean driving record

· Must be able to travel to and from the job site/Freshwater Digital Office

· Experience preferred but not required

General Qualifications:

· Must be able to lift 50 pounds regularly and up to 75 pounds occasionally

· Must be comfortable with heights under 40’

· Must be comfortable and able to climb ladders and scaffolding

· Energetic, self-starter with a positive attitude

· Some travel with overnight stays

· Must be able to work the occasional nights

· Daily production contribution

· Respectful and thoughtful communication

· Ability to read blueprints

· Proactive learning and advancement of skills

· Participate in new installations, repairs/alterations to existing installations, and preventative maintenance

· Ensure critical systems are operational and in a ready state

· Lifting heavy equipment and maintaining strenuous positions

· Install mechanical and digital signage systems in a professional and workmanlike manner

· Must be able to work on feet for prolonged periods of time while using tools and perform repetitive actions that entail frequent bending and stooping

· Must comply with dress code requirements

· Must be able to pass a background check

Attributes:

· Motivated Self-starter

· Cooperative and Trainable

· Punctual

· Professional

· Responsive

· Tech Savvy

· Safety Conscious

· Highly Detailed

Helpful Skills & Experience

· Experience working in the audio-visual space

· Strong mechanical aptitude

· Computer skills

· Knowledge of construction

Benefits Include

· Most tools and equipment needed to conduct installations will be provided

· Company health insurance with employee premium assistance

· 401K savings plan

· Issued phantom stock

· Top of the line provided equipment and software

· 15 days of PTO annually, plus company-paid holidays

· Short-term and long-term disability benefits

· Flexible scheduling

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Travel requirement:

• Up to 50% travel

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: 49512 or on the road for an install