Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.
Some of your Benefits 401K Match: Save for retirement with the company's help.
Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
Health Insurance: Rely on comprehensive services whenever you need it.
Personal Development: We offer a variety of trainings to ensure you can develop in your career.
Vacation: We offer time off to refresh and recharge.
Milan, OH
On-Site
Freudenberg-NOK General Partnership
Customer Service Specialist Responsibilities

• Exceed our customers’ expectations through continuous improvement utilizing data and developing procedures to meet those expectations
• Direct customer satisfaction allowing for improved work methods, facilities, tools, testing, reporting, customer relations and customer service.
• Function as focal point for inquiries concerning product availability and delivery.
• Enter customer orders into ERP system and manage delivery according to customer demand schedules.
• Manage EDI transactions to meet customer demands.
• Manage information on customer portals, ensuring timeliness and accuracy.
• Work closely with Sales and Operations for timely delivery of information requested.
• Work closely with Inside Sales to seamlessly integrate “new business” into “ongoing business”

Qualifications

• 2-year College degree; Bachelor's degree preferred
• 3 years of customer service experience
• SAP System experience
• Excellent PC related skills including Microsoft Office Suite. Internet skills a must
• Proficiency in English both written and verbal
• Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
• Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
• Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
• Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.