Description

Owens (A Friesen Group Company)

Owens provides state-of-the-art medical equipment and supplies to patients and caregivers throughout the North State. For more than 60 years, we've been providing custom healthcare solutions for patients and providers. We're committed to providing patients with the highest quality care, with wide range of services, including CPAP/BiPAP, capnography, non-invasive ventilation, airway clearance, and specialty therapies.

Currently seeking a Full-Time Lead Document Coordinator to help support our Operations Team. Ideal candidate would be accountable, detailed oriented, have high standards in quality of work, precise, efficient, ability & drive to lead a team, and have values that align with the company.

Our Core Values at Owens are: HUMAN VALUE, TAKE OWNERSHIP, MAKE THE DIFFERENCE, SET THE PACE AND EMBRACE CHANGE.

CMN/PAR Processing

• Ensure a new “Invoices on Hold” Adhoc Report is created weekly and distributed appropriately
• Work CMN Bin and log CMN’s within Brightree
• Monitor Revenue Cycle Work List within Brightree ensuring the list is being worked

CMN/PAR Review

• Ensure outstanding CMN’s/PAR’s are reviewed weekly with prescribing provider (e.g. faxed, called etc.)
• Utilizes Owens Marketing Representatives to obtain outstanding CMN’s when necessary
• Ensure the CMN’s/PAR’s are logged within 30 days of creation. If not, supervisor is notified and plan is created to address.

Brightree Task Review

• Monitor open tasks on a daily basis ensuring they are addressed in a timely manner
• Assign tasks to the appropriate person (including yourself) to ensure CMN’s/PAR’s and other required documentation is obtained in a timely manner.
• Review open tasks that are overdue with Supervisor weekly

Training

• Oversee the document coordinator team by leading and establishing efficient processes.
•  Work with all new document coordinators to ensure they understand and demonstrate the understanding of their job responsibilities.
•  Develop competencies for the document coordinator role.
•  Evaluate performance and provide feedback to team as needed. 

Policy & Procedures

• Create and maintain Policy and Procedures as needed.

Additional Duties

• Stay informed and continuously aware of all CMN/PAR processing and review tasks to ensure they are completed.
• Keep supervisor apprized if task are not completed timely.
• Develop and implement a plan to ensure tasks are maintained & completed.

Requirements

Experience

1 year previous billing experience. Durable Medical Equipment Billing experience preferred.

Education

High school diploma or equivalent. 

Skills

Proficient in Microsoft Office Suite