What are the responsibilities and job description for the Patient Access Specialist - Imaging position at Froedtert South?
- POSITION PURPOSE
- A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.
- MINIMUM EDUCATION REQUIRED
- High School or GED
- MINIMUM EXPERIENCE REQUIRED
- 6 months – 1 year
- LICENSES / CERTIFICATIONS REQUIRED
- Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
- KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Experience in a health care business or receptionist environment.
- Excellent computer and customer services skills.
- Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
- Familiarity with internet, email and Microsoft office.
- Effective written and verbal communication skills required.
- Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
- Experience in patient registration, insurance verification and health insurance plans.
- PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
- Schedules, reschedules and cancels patient appointments
- Executes pre-arrival registration by adhering to registration standards
- Accurately identifies and enters patient’s insurance coverage
- Performs check-in/check-out functions for patient appointments
- Collects all applicable self-pay payments for exams
- Manages and resolves assigned departmental WQs
- Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
- Performs insurance verifications and prior-authorizations functions
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