Walnut Creek Office

In response to the Bay Area housing crisis, in 2012 Front Porch launched Home Match to provide a nimble, immediate, and creative home sharing option for people shut out of the housing market. Now offered in four Bay Area counties (Marin, San Francisco, Alameda and Contra Costa), Home Match has made and supported over 400 matches, ensuring the stable, safe housing for close to 850 households. Home Match empowers aging community members to stay in their chosen homes, creates affordable places to live, and combats social isolation. Home match creates affordable housing options for local workforce, retirees and students while preventing the displacement and/or homelessness of the older adults in our community.

The Senior Director of Community Services, Home Match (SDHM) is part of the Front Porch Community Services management team, reporting directly to the Vice President. The Senior Director leads a team of four county Directors, the Director of Strategy, and Director of Operations, and is accountable for the success, growth, and sustainability of the program. The Senior Director is expected to direct outreach for the program, and conduct work both on the ground in each county as well as virtually. We are seeking a nonprofit professional with an entrepreneurial spirit who is adept at building partnerships, is engaged in the community, and has a passion for affordable and sustainable housing.

The SDHM is widely networked in the Bay Area and will play a critical role increasing the visibility of the program to attract a robust set of program applicants, partners, as well as sustainable funding. In collaboration with County Directors and the Director of Strategy, the SDHM will oversee strategy and help establish and implement a robust outreach and communications plan. The SDHM is comfortable interacting with a wide array of individuals spanning from older adult home providers, to elected officials, to nonprofit leaders, and to low-income individuals struggling to secure housing. Specific responsibilities include:

Leadership:

• Responsible for establishing annual goals and driving towards success
• Inspire and lead talented County Directors and Director of Strategy, supporting them to meet their objectives
• Become a Subject Matter Expert (SME) in the Home Match program, including but not limited to issues related to compliance with housing policy, Fair Housing, operations, etc. and be comfortable discussing other Community Services programs including, but not limited to, the Front Porch mission.
• Responsible for achieving grant deliverables
• Working with the Director of Strategy, seek opportunities to both expand impact of program as well as create growth strategies
• Work with the larger Front Porch Community Services leadership team to promote other programs including those that focus on addressing food insecurity and social isolation
• Identify training and development needs of the team

Outreach, Sustainability, and Advocacy:

• Lead and support the Director of Strategy to build new relationships, nurture partnerships, and seek opportunities for funding, expansion, and research
• Guide County Directors as they develop and implement their outreach plans to educate communities about Home Match and its benefits
• Work closely with the Front Porch Foundation and Director of Strategy to maintain and cultivate funding sources, including grants, individual donors, and corporate sponsors
• Need outstanding communication and presentation skills, adept at talking in small groups, events, workshops, and also at conferences and larger venues
• Proactively use social media to share the Home Match story, including using LinkedIn, Facebook, and potentially other channels
• Identify and cultivate relationships with members of the press, elected officials, and key community influencers to support earned media for Home Match

Operations:

• Be familiar with all aspects of the Home Match program and able to flex and fill in for County Directors when required
• Adept at using a proprietary database, and manage the data
• Directly manage and support the Home Match Director of Operations (HMDO), including oversite of monthly and quarterly program updates, and grant reports
• Support HMDO as it relates to all technology needs, and upgrades
• Hold responsibility for mediation services, legal needs, and risk management
• Maintain networking relationship with service providers to stay current on services provided and to collaborate on housing and other resources for clients
• Evaluate, implement, monitor, measure, and report on program metrics and grant objectives
• Use online tools to track and analyze program data; ensure all data is entered accurately and in a timely manner
• Continually seek opportunities to strengthen, evaluate, and/or expand the program and its impact

Knowledge, Skills and Abilities:

• Strategic, visionary leader; responsible for tracking progress for Home Match SF strategic plan
• Ability to work independently while remaining engaged in a strong, mutually respectful team
• Clear, friendly and professional public speaking manner
• Responsible for managing budget and tracking grant goals
• Excellent oral and written communication skills
• Organized with proven ability to multi-task and prioritize responsibilities in a fast-paced environment
• Passionate about housing, preventing homelessness
• Demonstrated talent for building robust community relationships
• Ability to work collaboratively; self-motivated and takes initiative
• Possess problem solving skills and conflict resolution skills
• Knowledge of Microsoft Office (Word, PowerPoint, Access)
• Able to lead a diverse team, support their individual development, and inspire excellence

Education and Qualifications:

Essential:

• Bachelor Degree with 4 year's relevant work experience OR 8 plus years of relevant experience with/without a degree.
• Past roles could include outreach, fundraising, sales, business development, customer service, real estate, program coordination, management, or social services
• CA Driver's License- driving to various sites required
• Master degree preferred

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.

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