**Business Operations Support Specialist**

**TITLE:** Business Operations Support Specialist

**SUMMARY:**

The Business Operations Support Specialist will undertake a variety of operational support activities in addition to customer, administrative, and office support tasks. If this position is of interest to you, please send your resume and cover letter to resumes@frontedge.com.

**RESPONSIBILITIES:**

* General business operations support, including but not limited to:

* Accept, route, and or initiate business-related communication (e.g., telephone, email, web, etc.)

* Prepare for business events including as needed purchase materials, finding and book lodging or event space, order food/refreshments, etc.

* Attend some business events as a representative of the company (rarely)

* Agile software development process support

* Given a list of requirements and constraints, assist in identifying, selecting, and managing vendors for business-related purchases (e.g., holiday gifts for customers, event materials, office supplies, equipment, etc.)

* Data entry

* Inventory, order, and keep organized office supplies and other business-related items

* Vet and greet visitors to the main FrontEdge Inc. offices in Rochester, NY

* Create, populate, and maintain contact lists for business communication

* Help to create, document, review, internally communicate/train-on, and maintain internal operational processes and procedures

* Generate, receive and maintain confidential and sensitive files, information, reports, etc. and ensure security of all such items.

* Tier 0 and 1 Customer Support

* Simple software testing/quality assurance and issue reproduction

* Customer support, including respond to customer support requests (telephone and email), and/or route customer support requests to appropriate resources in the company, and/or manage open customer support requests to completion.

* Assist members of internal Customer Support and the Solution Architecture teams (i.e., the Software Deployment team)

* Data clean-up," data entry, and document parsing

* Knowledge Base article management

* Help manage customers digital content

* Business Writing, including but not limited to:

* Create and distribute written business communications for various audiences using content inputs from coworkers (e.g., release notes, event announcements, maintenance notifications, RFP responses, statements of work, knowledge base articles, etc.)

* Help manage the content on our public websites and social media

* Proof-read and recommend corrections/improvements to print and digital materials

**SKILLS, TRAITS, & EXPERIENCE**

Required:

* Comfort and confidence using a desktop/laptop computer and associated hardware (e.g., printers, scanners, monitors, etc.)

* Ability/willingness to work from the FrontEdge office in Rochester NY

* Excellent professional communication skills

* Effectively communicate and interact with persons of diverse backgrounds and abilities.

* Basic Microsoft Office app skills and experience Also, willingness to learn new apps, as needed

* Excellent writing skills

* Comfort with learning and doing new things

* Flexibility and willingness to proactively offer help to coworkers (especially on the Support and Solution Architecture teams) whenever you have availability

* Comfort working independently and requesting help/direction when necessary

* Clean background check

* Because FrontEdge customers are primarily educational institutions defined by the CDC as high risk settings, full Covid-19 vaccination is required.

Nice to Have:

* Experience with MailChimp, HappyFox, and/or Squarespace

* Experience preparing for and/or attending corporate events

* Experience/familiarity with working in an Agile Software Development organization

* Experience posting to Facebook, Twitter, Instagram, and other social media platformsespecially for business

* Experience researching products online

* Awareness of information protection and privacy laws related to public K-12 education

* Experience writing how-to articles, technical writing

* Experience providing remote support to customers and remotely collaborating with coworkers

**WORKING CONDITIONS**

* Full-time, with benefits

* Job will be performed from our location in Rochester, NY in a typical office environment

* Essential and other important functions may require maintaining physical condition necessary for sitting for prolonged periods of time.

* Periodic/rare (NY-State only) travel *may* be required

* Due to Covid-19 face masks, social distancing, and compliance with other safety measures may be required at customer locations and/or while in FrontEdge facilities.

* Personal protective equipment (PPE) like face masks will be provided by FrontEdge Inc. as appropriate.

If this position is of interest to you, please send your resume and cover letter to resumes@frontedge.com.

November 9, 2021