Description

What We Are Looking For

Frontier Direct Care is looking for a Medical Support Staff (MSS) to empower our members to take control of their healthcare. As an MSS at Frontier Direct Care, you'll have the opportunity to craft amazing user experiences to delight Frontier members and give our team members the autonomy to create and excel. We believe that doctors should be freed from the long hours of paperwork to connect with their patients. The same idea goes for the rest of our team, too. With great workspaces and relationships comes a great team. We’re excited about the culture we are building and welcome you to join us as we transform healthcare.

Who We Are

We have embraced the direct primary care model and have created relationships with companies across the Rio Grande Valley of South Texas. Our investors have entrusted us to build a team made of special people like you who are looking to make an impact and do work that matters. Backed by business leaders in Texas and beyond, we're swinging beyond the fences. We are building a household brand and a nationwide organization. We are here to do the best work of our lives, and we hope you are, too.

Transforming Healthcare

Our culture offers the psychological safety and trust to take risks, make mistakes, and keep learning and growing. At Frontier, we understand how to build products that people love. We care about creating and innovating our services to the benefit of our members. We are committed to finding the best healthcare solutions for the individuals and businesses in our community.

We care deeply about creating relationships with our members — and we hope you do, too! We are committed to transforming healthcare through our core values and would like to ask you if you’re intentionally hospitable, exceptionally thorough, mission minded, have an extra mile attitude and are up for continuous improvement? If you answered yes to each of those qualities, we can assure you that you’ll fit right into our team of changemakers.

Why We Love Working Here

Benefits

• Frontier Direct Care Membership for you and your dependents. Within your membership to primary care, you’ll find low wait times, no insurance hassles, and no hidden costs with transparent pricing for ancillary services. Plus, our extensive Health Access network allows members to choose from a wide variety of contracted rates on labs, imaging, prescriptions, and more
• 100% Medical Cost-Sharing membership for you, with options to add your family through Sedera. Learn more here: https://sedera.com/
• Access to 401(k) and a team of wealth advisors committed to your portfolio
• Unlimited time off plus 9 paid holidays - we work hard and play hard and fully believe in work life balance
• Flexible parental leave
• Corporate sponsored volunteer opportunities to give back to the community in which we live, work and play
• Leadership training and an open door policy with leadership
• Employee Assistance Program

What You Will Be Doing

• Educate and empower members on how they can use their membership inside and outside of Frontier
• Be on a team! Work with your paired PCP to create surprise and delight for your mutually assigned patient panel (we keep those panels small too)
• Be a quarterback for your PCP - Your PCP calls the plays and you help carry the ball forward. Coordinating and anticipating physician needs related to patient care to set him or her up for success. Some of the items include; Keep up to date - Hint Health (billing software)/ Akute (EMR), Prescriptions - new and refills, Coordinate with our contracted outside service providers (imaging, labs, or specialists), Coordinate with our contracted outside service providers (imaging, labs, or specialists), keeping an eye on inventory and order more when necessary.
• Promote Frontier culture of being intentionally relational with the personal care members receive in and out of your practice.
• Welcome all members at any point of contact. Healthcare can be scary, but your smiling face and attention to detail lets them know they are in good hands.
• Create regular follow up to ensure members feel cared for and know that YOU "got their back" in the complicated medical system
• Customize the member experience by communicating directly with your patients by phone, text, and email whenever you want. No barriers!
• Work collaboratively with colleagues to restock exam rooms and manage inventory of supplies, instruments and equipment in the lab. Perform daily housekeeping tasks to maintain cleanliness and organization in the .
• Be a hero! Make home visits with your PCP for homebound patients, house calls for moms with babies, office visits for busy professionals.

What We’re Looking For

• A minimum of 1 year of experience as a Certified Medical Assistant.
• Must be proficient at performing electrocardiograms (ECG/EKG), phlebotomy, and injections (SC and IM)
• Must have experience with use of an Electronic Health Record
• Must be adaptable to change in process and technology

What Will Make You Stand Out

• Excellent communication and organizational skills, as well as the ability to work effectively with healthcare providers
• Prior experience working in primary care.

Frontier Direct Care is an equal opportunity employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.