64 Customer Service Representative Jobs in Mc Kinney, TX
Frontier Waste Solutions is Hiring a Customer Service Representative Near Mc Kinney, TX
As they say, "There is no business, like trash business."
What We Are Looking For!CUSTOMER SERVICE REPRESENTATIVEBi-Lingual Highly Preferred!!!
Position SummaryHandle inbound/outbound inquiries which result in but not limited to: setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression.
Essential Duties & Responsibilities
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
- Manage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
- Provide accurate information about products and services to the customer
- Accurately document all calls and account information
- Identify and educate customers on services/products with the intent of suggestive upselling
- Process customer payments
- Perform outbound collection calls
- Review, monitor, and follow up on any assigned accounts as appropriate
- Protect customer information by keeping all information confidential
- Update job knowledge by attending training and educational opportunities
- Perform other assignments and duties as directed by supervisor
- 2 years of customer service experience
- 1 year of call center experience highly preferred
- 6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
- Data entry, keyboard skills and use of a 10 key calculator are required
- Ability to work in a fast-paced environment
- Ability to multi-task, prioritize and manage time effectively
- Excellent follow-through and attention to detail
- Strong verbal and written communication skills
- Collaborate with others effectively
- Sitting for 6 - 8 hours a day
- Standing, walking, bending, kneeling, stooping, and climbing
- Ability to lift and move items up to 10 pounds
- High School diploma or equivalent required
- None
Job Summary
Full Time
Utilities
$39k-50k (estimate)
06/22/2024
07/21/2024
frontierwaste.com
DAYTON, TX
50 - 100
2017
JOHN GUSTAFSON
<$5M
Utilities
Related Companies
About Frontier Waste Solutions
Frontier Waste is a fully licensed, non-hazardous solid waste and recycling collection service company dedicated to providing the highest quality services in the most environmentally responsible manner. Frontier was founded in February 2017 by John Gustafson with the acquisition of several companies including operations in Corpus Christi, Greater Houston, and Hillsboro, Texas. Mr. Gustafson is a highly respected executive in the waste management industry with more than 25 years of experience servicing communities in Texas, most recently at Progressive Waste Solutions, where he was the Regional... Vice President for the Southwestern Region of United States. In forming Frontier, Gustafson partnered with Mr. Bill Killian and Mr. Tim Henderson, who serve as Vice Presidents for Frontier in South and North Texas, respectively. In May of this year, Jake Friemel joined Frontier as the companys CFO. Further, Gustafson partnered with Peter Huff and Blue Sage Capital a leading Texas based private equity firm with significant, successful experience in the environmental services space. Collectively, Mr. Gustafson, Henderson, Killian, and Friemel have more than 100 years of combined operating experience in the waste and recycling industry servicing cities throughout the State of Texas.
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The job skills required for Customer Service Representative include Customer Service, Call Center, Products and Services, Written Communication, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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