What are the responsibilities and job description for the IT Support Analyst position at Frontier Waste Solutions?
What We Do!
We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer services starting with are hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.
As they say, "There is no business, like trash business."
What We Are Looking For!
IT SUPPORT ANALYST
Frontier is seeking a dedicated and proactive Information Technology Support Analyst to play a pivotal role in maintaining and enhancing our information technology infrastructure. This critical position involves providing technical support, troubleshooting issues, and ensuring smooth operation of our IT systems. Additionally, the IT Support Analyst will serve as a subject matter expert on our enterprise resource planning (ERP) systems, including Trashflow, Navusoft, and other software platforms utilized by the company.
POSITION SUMMARY
This highly demanding critical role at Frontier will require active involvement to achieve continuous growth; to implement, troubleshoot, support, and maintain our information technology infrastructure; to foster positive user interactions with technology throughout the Company. Among other things, you will be responsible for responding to the calls of company employees who are experiencing problems with their computer, performing maintenance on hardware, and creating backups of information as well as other duties as assigned by management.
Additionally, this position will serve as one of Company’s subject matter experts on the Company’s enterprise resource planning systems including Trashflow, Navusoft, and other software platforms as deployed and implemented by the Company.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Technical Support and Troubleshooting:
- Provide support for IT and Operations projects as required.
- Respond promptly to user inquiries and technical issues via phone, email, or in-person, ensuring timely resolution.
- Diagnose and troubleshoot hardware, software, and network problems, identifying root causes and implementing effective solutions.
- Provide hands-on support for computer hardware and peripherals, including installation, configuration, and maintenance.
- Perform routine maintenance tasks on computer systems, including updates, patches, and backups to ensure data integrity and system stability.
2. IT Infrastructure Maintenance:
- Perform routine maintenance tasks on computer systems, including updates, patches, and backups to ensure data integrity and system stability.
- Monitor system performance and security, proactively identifying potential issues and implementing preventive measures.
- Collaborate with IT team members to optimize IT infrastructure and enhance system efficiency.
3. User Training and Support:
- Educate users on proper use of IT resources and software applications, providing training and assistance as needed.
- Foster positive user interactions with technology, addressing user concerns and promoting best practices for IT usage.
- Develop and maintain user documentation and knowledge base articles for common IT issues and procedures.
4. ERP Systems Management:
- Serve as a subject matter expert on the company's ERP systems, including Trashflow, Navusoft, and other software platforms.
- Provide support for ERP system users, troubleshooting issues, and assisting with system configuration and customization.
- Collaborate with vendors and internal stakeholders to optimize ERP system functionality and integration with other systems.
5. Continuous Improvement:
- Identify opportunities for process improvement and efficiency gains within the IT support function.
- Recommend and implement solutions to enhance IT infrastructure, streamline workflows, and improve user experience.
- Stay current with industry trends and best practices in IT support and ERP systems management.
6. Qualifications:
- Proven experience in IT support roles, with a strong background in troubleshooting hardware, software, and network issues.
- Familiarity with enterprise resource planning (ERP) systems, preferably experience with Trashflow, Navusoft, or similar platforms.
- Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
- Strong problem-solving abilities and attention to detail, with a proactive approach to identifying and resolving issues.
- Certifications such as CompTIA A , Network , or Microsoft Certified Solutions Associate (MCSA) are a plus.
- Must be able to travel, including some overnight and on short notice.
- Specific duties may vary based on company needs and evolving technology requirements.
- Other tasks as assigned
MINIMUM QUALIFICATIONS
- Entry level computer skills
- Intermediate working knowledge of the Microsoft Office Suite
PHYSICAL REQUIREMENTS
- Frequent sitting, standing, and/or walking
- Manual dexterity required for occasional reaching and lifting of small objects and operating office equipmentof 10 pounds or more
- Travel, as required
EDUCATION
- High School Diploma or GED equilvalent
LICENSE AND CERTIFICATIONS
- Entry level IT courses from a college, trade school, or online curriculum.
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