486 Customer Success Manager Jobs in New York, NY
Frontify AG is Hiring a Customer Success Manager Near New York, NY
Your team
Your mission
Your responsibilities
- You'll guide new customers through onboarding and provide comprehensive training to ensure maximum value of our product.
- You'll develop and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and provide updates.
- You'll act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution.
- You'll monitor customer usage patterns to identify underutilization and provide strategies to increase adoption.
- You'll manage the renewal, upsell, and cross sell process, addressing any concerns to ensure customer retention.
- You'll work with customers to develop and implement strategies that align our product’s capabilities with their business goals.
- You'll collaborate closely with sales, product, technical support, and marketing teams to ensure a seamless customer experience and spearhead interdepartmental initiatives.
Your story
- You feel comfortable and excited to come to our New York office twice per week.
- You have 3 years of experience in Customer Success or Account Management.
- You're a natural at onboarding, proactively increasing product adoption, customer engagement, and satisfaction with your human and empathetic approach.
- You see the importance of the following metrics: Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, Churn Rate, and more.
- You have impressive communication skills, and you can build trustful relationships (both internally and customer-facing).
- You're comfortable in the tech space and have a talent for automation.
- Your friends would describe you as authentic, intrinsically motivated, and responsible.
- Pay range varies depending on qualifications and experience
- Provided compensation range is specific to the state of NY’s labor market and may vary for employees living in other areas
- We want to see you thrive; we’ll provide you the tools to shape your place and future at Frontify.
- We have a product that helps to connect brands and people with a human element.
- We offer you the chance to enjoy your work, offering flexibility, opportunity, and exposure to new technologies and ideas.
- We are a social bunch so if you are an animal lover, a student of yoga, or love travel, we have all the slack channels you need!
What we offer
- We encourage you to take at least 5 weeks of holiday
- Sponsored medical, dental and vision plans 401k plans
- Budget for home office set-up
- Biannual salary review
- Additional localized benefits
- Invite to our annual, summer company meet-up
Next steps
We also want to let you know that we may run preliminary checks on successful candidates. In the instance we run a preliminary check, it will depend on the role you are applying for and will be done in accordance with the applicable law of the country of employment. We’ll provide you with all the details about the next steps during the interview process.
Job Summary
Full Time
$89k-118k (estimate)
06/27/2024
08/25/2024
SAN GALLO, SAN GALLO
100 - 200
2013
ROGER DUDLER
<$5M
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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