We are seeking a dedicated and experienced Field Service Technician to join our dynamic team. The ideal candidate will possess a strong technical background and a commitment to delivering top-notch customer service. This role involves traveling to client locations to install, upgrade, repair, and maintain various IT equipment, ensuring clients receive the best possible technical support.

Key Responsibilities:

Customer Service Excellence:

• Engage with clients in a clear and professional manner, ensuring their satisfaction with the technical support provided.
• Respond promptly to client requests for support, whether on-site or remotely, based on client needs and project requirements.

Technical Support and Troubleshooting:

• Perform installations, upgrades, and repairs for a range of IT equipment, including printers, PCs, data centers, and servers.
• Provide specialized technical support for HP servers and data center equipment, including hardware, software, and network troubleshooting.
• Diagnose and resolve technical issues related to servers and data centers, ensuring minimal disruption to client operations.

Collaboration and Communication:

• Work closely with team members, including dispatch, project managers, engineers, and other technicians, to deliver seamless support services.
• Maintain clear and accurate communication with clients and management, providing timely updates on the status of technical issues.

Inventory Management:

• Manage and maintain an inventory of spare parts and equipment, ensuring availability for service calls.
• Adhere to safety and quality procedures at all times, maintaining a high standard of work.

Qualifications:

• Proven experience in field service or technical support roles.
• Strong knowledge of IT equipment, including HP servers and data center components.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Exceptional customer service skills, with a professional and friendly demeanor.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Valid driver's license and willingness to travel to client sites as required.

Job Type: Contract

Pay: From $24.50 per hour

Benefits:

• Flexible schedule
• Referral program

Compensation package:

• 1099 contract
• Hourly pay

Experience level:

• 1 year

Schedule:

• Day shift
• Night shift
• Weekends as needed

Experience:

• Technical support: 1 year (Required)
• Computer hardware: 1 year (Required)
• Network support: 1 year (Required)

Language:

• English (Required)

Work Location: In person