364 Customer Service Specialist Jobs in San Antonio, TX
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Frost is Hiring a Customer Service Specialist Near San Antonio, TX
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.
Who You AreAs a Customer Service Representative, you are our customers’ first line of support in addressing their banking needs from one of our 24/7 contact centers. You’ll answer inbound and outbound calls, identify the issues, and partner with other lines of business to fulfill each request. Our customer’s love talking to real people located here in Texas and you will be a key asset to helping them with the assistance they need.
What You’ll Do
- Once you start, you will complete Frost’s Telephone Customer Service (TCS) training program. This is a 4-week, training course (Monday—Friday, 8 a.m.—5 p.m.), followed by a multi-week training and development program
- Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
- Partner with business lines to find the best solution for each customer. Often this includes discerning the best solution for the customer and will involve independent judgement finding those solutions
- Manage competing priorities to ensure you’re meeting customer needs accurately and efficiently
- Flexible availability, including weekends
- Proven commitment to continuous improvement and a high attention to detail
- Excellent written and verbal communication skills
- 1 years of experience in customer service, sales, or banking
- Experience in a customer contact center setting
- Proficiency in Microsoft computer applications
- Completion of at least 30 hours of college coursework
- Bilingual in English and Spanish
- Participate in a comprehensive training program that provides a baseline of banking knowledge, system overviews, and customer service best-practices
- Training will take place at our One Frost campus over the course of 8 weeks Monday-Friday during the hours of 8:00am to 5:00pm
- Frost is excited to offer our customers the ability to connect with a real person 24/7. Therefore, we require that our candidates have flexible availability, including weekends
- Once training is complete, your permanent work schedule will be as determined with your recruiter during the hire process
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) matching
- Generous holiday and paid time off schedule
- Tuition reimbursement
- Extensive health and wellness programs, including our Employee Assistance Program
- Referral bonus program more!
Job Summary
Full Time
Retail
$36k-46k (estimate)
08/14/2024
09/08/2024
frostology.com
MILL CREEK, WA
50 - 100
2009
DELFINO HERNANDEZ III
<$5M
Retail
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The job skills required for Customer Service Specialist include Customer Service, Attention to Detail, Verbal Communication, Customer Contact, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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