SUMMARY: Do you possess IT Helpdesk experience and skills, but also enjoy interacting with people? We are seeking an individual to join our IT Department to provide technical support, troubleshooting, diagnosis and repair of hardware, software, and other IT related issues. You will collaborate with the IT department to ensure resolutions are found to a multitude of challenges faced day to day.
OVERVIEW OF YOUR DAILY TASKS:

• Provide helpdesk support and resolve challenges faced throughout the company
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Document internal procedures
• Assist with onboarding and workstation set up of new users
• Report issues to the Service Desk for escalation when necessary
• Perform timely workstation hardware and software upgrades as required
• Assist department in any special projects

SKILLS/EXPERIENCE NEEDED TO HELP YOU SUCCEED IN THIS ROLE:

• Excellent interpersonal customer service skills are a must
• Excellent verbal and written skills, the ability to communicate clearly and professionally
• Strong organizational/analytical skills and attention to detail
• Excellent hardware skills with an understanding of PCs and competency to resolve issues in a timely manner.
• Bachelor’s degree in Information Systems, Business, Communications, or related field a plus
• Minimum of two years previous Helpdesk experience required.
• Valid driver’s license required (frequent travel with personal vehicle will be required Houston/San Antonio/Austin)

BENEFITS OF WORKING WITH OUR TEAM:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events
• Mileage reimbursement
• Overnight business travel accommodations will be covered by the company

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”
*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.
 

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