PRIMARY RESPONSIBILITIES
? Is fully knowledgeable of menu prices, daily specials, and register systems.
? Is aware at all times of guest’s needs.
? Is neatly attired at all times in the required uniform and carriers herself/himself with a professional
and congenial attitude.
? Reports to work on time (registering in/out on time card). Checks his/her station for neatness,
cleanliness, proper setup, and backup supplies.
? Introduces himself/herself to the guest and provides information concerning daily specials.
? Suggests cocktails, appetizers, and desserts when appropriate. Utilizes suggestive selling.
? Takes order promptly and processes them in the kitchen; serves food promptly.
? Ensures that side work at the end of the shift is completed and checked by the Hostess.
? Is knowledgeable of hotel property, including room rates, promotions in the lounge, and local events
and attractions.
? Performs other reasonably related duties as assigned by immediate supervisor and other
management, as required.
JOB SPECIFICATIONS
Physical Demands:
Requires ability to walk/stand for entire shift. Requires ability to communicate
orally and in writing with guests and co-workers. Requires ability to lift 20 pounds with frequent lifting
and/or carrying of objects up to 10 pounds.
Environmental Conditions: Inside: protection from weather conditions but may experience varying
restaurant/kitchen temperatures.
Essential Skills:
Requires familiarity with applicable franchise standards and procedures. Requires
ability to attend to needs, requests or expressed or implicit needs of people. Must be knowledgeable of
and skilled in serving etiquette and be familiar with menu items. Must have ability to utilize simple
mathematical skills to total costs and make change.
Educational/Vocational Preparation:
High school graduate or equivalent preferred. On-the-job
training or essential experience in less responsible position(s) may substitute for education.
Hazards:
May include, but may not be limited to, cuts from broken glass/kitchen equipment, burns,
slipping and tripping.