Description

ABOUT FULGENT:
Fulgent is a leader in genetic and genomic clinical testing, a publicly traded company located in Los Angeles, California. We are a technology-driven company with extensive academic/clinical experience and capabilities in Next Generation Sequencing and bioinformatics. This distinction has advanced us to the forefront of the rapidly advancing genetic and genomic testing industry.
Fulgent's unique chemistries and superior proprietary bioinformatics pipeline has propelled our explosive growth in recent years. We offer the most expansive set of clinical genetic tests in the world, including 22,000 single gene tests, 900 preset panels, rearrangement testing, clinical exome/trios, whole exome/trios, whole genome and our All-in-One reflex test. We are a CLIA and CAP accredited laboratory. Fulgent has state-of-the-art clinical, sequencing and bioinformatics tools, including the latest Illumina sequencers such as the NovaSeq.

SUMMARY OF POSITION:

Fulgent Genetics is looking for good problem solvers who are also energetic, customer-oriented, and dependable to join our Client Services team. You will be the hub across all departments: clinical lab, R&D, sales, and insurance teams to coordinate prompt handling of orders, fulfillment, and test results. This is an exciting opportunity for both recent grads and career change candidates. You will gain insights on all aspects of how a start-of-the-art genetic lab is run and how new products are developed. You will learn first-hand from our professional cross-functional teams new discovery and testing processes.

KEY JOB ELEMENTS:
• Review and verify patient information on documentation received for each case.
• Scan in paperwork for cases received.
• Enter data on patient information sheet to CRM system.
• Provide daily email and phone support to our customers: physicians, clinics, medical staff and patients regarding products/services inquiries, tests results, service concerns or issues.
• Maintain client services quality control through communication and problem solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery.
• Coordinate logistics for sample deliveries and pick-ups.
• Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations.
• Document and maintain accurate records of verbal communication with customers: physician’s offices, medical facilities, medical staff and patients.
• Coordinate with the sales team on enrolling and educating new clinics on the testing process and provide support to existing accounts.
• Document all feedback and suggestions from clients and sales representatives with the goal to make constant improvements to department and company practices in mind. 

Qualifications

QUALIFICATIONS:

KNOWLEDGE / EXPERIENCE:
• HS Diploma or AA/AS degree preferred.
• 0-2 years of experience of data entry and client support experience in healthcare industry.
• Experience with CRM systems; such as Sales Force or Siebel.
• Knowledge of PHI and HIPPA guidelines.
• Knowledge of medical terminology preferred.

SKILLS:
• Typing speed of at least 60 wpm.
• Excellent writing, verbal and interpersonal communication skills.
• Strong Office Suite skills: Word and Excel.
• Excellent project organization skills.

ABILITIES:
• Ability to establish priorities, work independently, and proceed with objectives with no supervision.
• Ability to work collaboratively in cross-functional team environment.
• Ability to multi-task and handle deadlines.
• Ability to actively listen and anticipate customer needs. Attention to detail.

SUPERVISORY RESPONSIBILITIES:
• None

REPORTS TO:
• Client Services Manager

ENVIRONMENT:
Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

For California residents, please see the link below to access our CCPA Privacy Notice.

CCPA Privacy Notice for California Residents

https://tinyurl.com/FulgentCCPA