About

Inform Diagnostics, a Fulgent Genetics Company, is a leading national pathology laboratory headquartered in Coppell, Texas, with additional state-of-the-art laboratories in Boston, New York City, and Phoenix. With unparalleled quality and experience, Inform Diagnostics provides reliable, high-quality diagnostic services in various subspecialties. The company is profoundly impacting patient care, one diagnosis at a time.

Summary of Position

The Sales Associate will focus on identifying new business opportunities in clinics, physician offices, and hospitals while also managing existing customer relationships within a given territory. They understand the laboratory industry and business needs of customers and strategically sell pathology products/services. The Sales Associate will focus on driving revenue and client retention by building consultative relationships. They will work with clients to understand their specific needs and deliver value-added services. Successful Sales Associates follow a results-driven process while finding a balance between prospecting, closing accounts, customer orientation and follow-up, and overall territory growth. The Sales Associate will execute the sales cycle with a high level of service.

Key Job Elements

• Sales Associates will spend 70% of time prospecting targets, with focus on high volume accounts. 20% of time should be focused on delivering superior customer service for client retention while trying to penetrate additional case volume and 10% of time completing administrative duties.
• Act as a single point of contact for assigned customers.
• Create strategic business plans and consistently achieve sales quota while complying with company standards, policies, and procedures.
• Grow revenue in the designated territory through effectively prospecting target customers, delivering compelling value propositions, and routinely converting business.
• Secure business from physician offices around hospitals.
• Maintain Anatomic Pathology product knowledge/expertise in physician office pathology, hospital-based pathology, and specialty pathology such as dermatopathology, gastrointestinal pathology, and genitourinary pathology.
• Communicate effectively and professionally with internal and external stakeholders to exceed performance objectives and customer expectations.

Knowledge / Experience

• 2 years of successful healthcare sales experience (both product and service) preferred, with experience calling on and selling to physicians and ambulatory surgery centers.
• 2 years of lab experience preferred.
• High School is required. A bachelor's degree from an accredited University is preferred.
• Ability to travel primarily for day trips by car 20% of the time, with potential for up to 40% depending on business needs. Flexible hours may be required.
• Positive attitude paired with strong work ethic and drive to win business.
• Ability to find opportunities and turn them into long-term, profitable relationships.
• Possess a high degree of understanding of the client relationship with Physicians, their needs, and how we can provide service and technology solutions for their pathology needs.
• Demonstrated decision-making ability towards solving problems while working under pressure and effectively communicating these solutions to coworkers and customers.
• Ability to quickly learn and apply knowledge of proprietary software programs.
• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.