You haven't searched anything yet.
Who We Are :
At Full Life, we are dedicated to providing exceptional services that are specifically tailored to the unique needs of individuals with Intellectual / Developmental Disabilities.
Our top priority is improving our participants' overall well-being while promoting independence, inclusion, health, social opportunities, and personal growth.
We take great pride in our customized approach, which emphasizes self-determination and fosters a sense of community and belonging for all.
For over two decades, Full Life has been a beacon of hope for individuals seeking assistance in leading a self-directed life.
Our humble beginnings as a small agency have been transformed into a comprehensive support provider with not one but two offices located in Hilo and Kona and an Adult Day Health Learning Center in Kona.
Our team, consisting of over a hundred highly committed employees, works tirelessly to ensure that each individual's unique needs are met with compassion and understanding.
What We Are Looking For :
The ideal candidate will have previous experience overseeing the implementation of services and support for individuals with IDD / DD through their Individual Support Plans (ISP).
In this role, get ready to collaborate and network with a diverse team to ensure that team members and participants receive top-notch services.
This would mean collaborating with clinical and participant support teams, overseeing support services for multiple locations on the island, and ensuring compliance with regulatory requirements through quality assurance activities.
If this sounds like your kind of gig, we'd love to chat with you!
What You'll Bring :
We are seeking individuals with the essential abilities to offer assistance and care to individuals with disabilities. The ideal candidate will be highly motivated to deliver exceptional care and dedicated to serving those in need.
Program Management
As a Program Coordinator, your responsibilities involve overseeing services and supports, ensuring compliance with regulations, participating in intake and discharge processes, attending meetings, and monitoring documentation.
This also includes addressing concerns and ensuring quality individual service planning. Additionally, meeting with new participants and their support circles to review paperwork and complete necessary documentation is essential to the role.
This comprehensive approach ensures that the individual's needs, rights, and preferences are considered and met in a person-centered manner.
Networking & Community Resource Development
In this role, you'll be educating the community and civic agencies, service providers, and vendors about the program's goals and services and engaging in community networking activities.
A Program Coordinator liaises between participant representatives, community providers, case managers, group homes, families, and interdepartmental services to facilitate service coordination.
The position aims to increase and improve participant involvement and ensure that participants feel valued, respected, and honored.
Additionally, the responsibilities involve troubleshooting and resolving any community-related issues or concerns and assisting in coordinating public and private transportation for participants and staff based on their desired activities.
Staff Supervision, Training and Development
The responsibilities of staff supervision, training, and development encompass a comprehensive approach to ensuring the effective support and development of Direct Support Workers (DSWs) within the organization.
This includes carefully selecting and matching DSWs with participants, rigorous training, and ongoing development to meet all federal, state, local, and Full Life specific requirements.
The role also entails conducting supervision visits and performance evaluations by all associated policies, regulations, and guidelines, as well as preparing the program staff for successful internal and external audits throughout the year.
Furthermore, motivating staff to excel in their job duties, fostering a teamwork environment, and providing opportunities for growth and development are also key components of this role.
Quality Assurance & Auditing
The responsibilities include ensuring that all documentation reflects service quality and complies with policies and regulations.
This process involves reviewing various records for accuracy, monitoring daily activities, problem-solving, and maintaining digital database recordkeeping systems.
Additionally, the role includes training, implementing updates, and ongoing maintenance of the recordkeeping system.
Requirements :
What We Offer :
At Full Life, we believe in empowering our team to thrive. We provide comprehensive benefits that ensure our employees have everything they need to achieve their personal and professional goals.
We offer a highly competitive salary range for our employees. This role is a full-time position in our Hilo office, and the starting salary is 45-50K per year, depending on experience.
The schedule is Monday through Friday, with some occasional weekend support from about 8 a.m. to 5 p.m. We also offer incentives for completing and maintaining annual training requirements, demonstrating our commitment to supporting our team's growth and success.
Our Benefits :
Employees who are eligible can receive health insurance or a $200 monthly stipend if they already have health insurance through a spouse or other insurance provider.
On average, full-time employees can earn an annual benefit plan worth $9,600 per year.
If you're interested in this opportunity, we highly recommend that you submit an application! To expedite the process, we suggest reaching out to our Hilo () office after submitting your application to discuss the next steps.
We look forward to meeting you!
We are proud to be an Equal Opportunity / Affirmative Action Employer. Full Life does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.
Last updated : 2024-06-06
Full Time
$69k-90k (estimate)
06/08/2024
09/05/2024
The job skills required for Service supervisor include Problem Solving, Teamwork, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service supervisor positions, which can be used as a reference in future career path planning. As a Service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service supervisor. You can explore the career advancement for a Service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
02/27/2022: Phoenix, AZ
Document task completion through daily service reports.
04/15/2022: Austin, TX
Conduct regular performance evaluation of environmental service staff.
01/25/2022: Boulder, CO
Create and maintain environmental service staff schedule.
03/31/2022: Springfield, OR
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
02/26/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
03/30/2022: Pittsburgh, PA
All supervisors should be prepared to deal with a crisis.
03/30/2022: San Diego, CA
Deliver fast, effective resolutions.
04/07/2022: Harlingen, TX
A supervisor sees that employees update records when they receive or release parcels and mail.
03/02/2022: Mcallen, TX
Assisting customer service staff with duties where required.
03/31/2022: Portsmouth, NH
Step 3: View the best colleges and universities for Service Supervisor.