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RETAIL CUSTOMER SERVICE REPRESENTATIVE
COMPANY OVERVIEW
Fungi Perfecti, LLC is a family-owned, environmentally friendly company specializing in using gourmet and medicinal mushrooms to improve the health of the planet and its people. Founded by mycologist and author Paul Stamets, we are leaders in a new wave of technologies harnessing the inherent power of mushrooms and fungal mycelium worldwide. Fungi Perfecti is Certified Organic by the Washington State Department of Agriculture. In business since 1980, we offer an ever-expanding product line for the mushroom enthusiast. Our Mission : To explore, study, preserve and spread knowledge about the use of fungi for helping people and planet.
POSITION SUMMARY
Retail Customer Service Representatives (CSR's) are responsible for providing excellent customer service while processing orders by phone, through the web, and email. All CSR's are responsible for answering incoming calls and responding to inquiries received via email. A typical day in the life of a CSR includes but is not limited to answering questions on a wide range of products and topics in our field; troubleshooting live items; assisting with tracking; processing payments; and other order-related activities.
This position is full-time, 40 hours per week, Monday through Friday, from 8:00 am - 4:30 pm and may require overtime as well as the ability to work nights and weekends as needed. However, during the first few weeks of training, the number of hours worked may range between 30–40 hours per week. Our office is located in the Olympia, WA area, however, this position is currently 100% remote (work from home) and is subject to resuming work in person at the Company’s discretion. Preference for candidates living near the Puget Sound area of WA state. Equipment and supplies will be provided for remote work; a reliable internet service is required.
*** The Company uses the BambooHR human resources information system to administer our applicant tracking process. We are not able to respond to follow-up inquiries outside of BambooHR.***
ESSENTIAL DUTIES & RESPONSIBILITIES
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
PHYSICAL & MENTAL REQUIREMENTS
Wage Range: $19.00- $25.70 per hour
The Company is unable to provide assistance to those seeking authorization to work in the US.
For information about our benefits, please go to: https://fungi.com/pages/fungi-perfecti-llc-summary-of-benefits
The Company’s pay range for this job is published in compliance with the State of Washington ‘s Equal Pay Opportunities Act and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with labor market data, or other applicable law.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, marital status, gender identity, national origin, genetic information, disability, or veteran status.
remote workFull Time
$31k-38k (estimate)
06/27/2024
07/13/2024
fungi.com
OLYMPIA, WA
25 - 50
1982
PAUL E STAMETS
$5M - $10M
Retail
Fungi Perfecti - makers of Host Defense Mushrooms - is a family-owned company specializing in mushroom mycelium-based supplements. Founded by Paul Stamets in 1980 with the goal of building a bridge between people and fungi, Fungi Perfecti has become synonymous with cutting-edge mycological research and innovative mycological solutions. The visionary leadership of Paul Stamets has led to significant breakthroughs revealing the power and potential of mushrooms and mushroom mycelium. This is the foundation of the Host Defense brand. Based near the Olympic Rainforest in Washington state, we are on...e of the best-documented and longest-standing mushroom supplement companies in the USA. Our mushrooms are certified organic and non-GMO Project Verified. Since its inception, Fungi Perfecti has been the industry leader in research on the endless potential for the use of fungi in everything from water filtration (mycofiltration) and ecological rehabilitation (mycoremediation), to using beneficial mushrooms to combat Colony Collapse Disorder in honeybee populations and in the form of mycelium-based supplements to support human health. Our continued mission is to explore, study, preserve, and spread knowledge about the use of fungi for helping people and planet.
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The following is the career advancement route for Retail Customer Service Representative positions, which can be used as a reference in future career path planning. As a Retail Customer Service Representative, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Representative. You can explore the career advancement for a Retail Customer Service Representative below and select your interested title to get hiring information.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Career tips from people on Retail Customer Service Representative jobs
The best CSRs are genuinely excited to help customers.
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Since customer service representatives often communicate with clients who have limited knowledge of or are dissatisfied with a product or service, they must be empathetic.
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They generally need to know how to create and update tickets and how to search for customer records.
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Having a previous customer service experience would be an advantage.
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