The exceptional individual in the Operations Manager position will possess the following skills:

• Leadership Skills - Ability to manage a team by successfully coordinating staff, resources, and implementing policies effectively, so strong leadership skills are vital to this position.

• Time Management - Ability to work on various tasks at once and needs to be self-motivated, as often they are completing these tasks under their own direction. Time management and the ability to prioritize tasks is vital to ensure goals are met.

• Problem-Solving Skills - As issues arise within an organization, this role must be able to identify and resolve them quickly and efficiently for the sake of the business.

• Decision-Making Abilities - The ability to make decisions that benefit the organization and work towards goals, strategies, and policies. They make decisions on a regular basis and choose the best course of action, based on our Core Values.

• Communication Skills - As someone implementing policies and business strategies, this role must be able to communicate with staff, students, and parents effectively. This may be in the form of giving directions, converting leads to customers, and overall team management.

Operations Manager Responsibilities Include:

Meeting weekly with CEO and Leadership Team to make decisions for operational activities and set strategic goals

• Plan and monitor the day-to-day running of business to ensure smooth progress

• Supervise Administrative Staff and Managers and provide constructive feedback

• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

• Manage Customer Service and Student Retention and continually update systems for each

• Oversee customer support processes and organize them to enhance customer satisfaction

• Review financial information and adjust operational budgets to promote profitability

• Revise and/or formulate policies and promote their implementation

• Hire new Administrative Staff as needed and lead onboarding and training

• Evaluate overall performance by gathering, analyzing and interpreting data and metrics

• Build relationships with clients and staff to promote our family-oriented atmosphere

• Ensure that the company operates with Core Values and culture at the forefront of all decisions and transactions

Requirements for Operations Manager applicants:

• Previous management experience

• Excellent organizational and leadership abilities

• Outstanding communication and people skills

• Must love systems and processes and be detail-oriented

• Base knowledge of Dance industry a plus, willingness to learn is required

• Working knowledge of data analysis and performance/operation metrics

• Familiarity with MS Office, G-suite and project management software