Program Manager

Reports to: Business Development

Exempt position 

Are you the ideal candidate for our Program Manager position?  The Program Manager (PM) is one of the most essential roles in the company. He/she is instrumental in ensuring customer success by serving as the primary point of contact and information for all aspects of the Fusion Customer partnership.

Here are some questions to help you know whether this position is right for you:

· Can you seamlessly oversee and execute all aspects of a Program Manager?

· Are you a strategic thinker?

· Do you enjoy interacting with clients/customers?

· Do you have good communication skills as well as exceptional analytical skills?

· Are you highly service oriented?

· Do you have good negotiating skills?

The Program Manager must thrive in a team environment and be comfortable in a role that affords a great deal of variety. On any given day the Fusion PM may execute on order details, report to customers, focus on developing and optimizing customer strategies, identify new program opportunities, and find new ways for Fusion to help customers deliver with confidence.



Essential Functions:

•  Relationship and Business Development 
•  Engage with customers at the start of the relationship – engage with sales presentation of the first quote (at the latest).
•  Develop strategies for new customers that cover supply chain solutions, stocking plans, fulfillment and reporting requirements to meet the customers’ unique needs.
• Hold customer business reviews to ensure satisfaction and alignment.
• Compile and present quotes based on internal resource planning and accurate cost estimation.
• Build and maintain business relationships with customers by providing prompt and accurate communication and supporting service requests.
• Establish and build rapport with internal team members – understand internal team hierarchies and decision-making structure.
• Monitor status of customer programs and manage customer expectations through proactive communication.
• Problem identification and resolution, conflict resolution and negotiation.
• Program Management and Customer Service
• Oversee daily and weekly open order status reports.
• Responsible for PO / Quote review process and acceptance.
• Monitor program reporting; ensure systems are updated with current information.
• Conduct sales order entry for new products, make updates based on engineering change notifications. 
• Work with appropriate Fusion departments to set timelines for tasks and manage delivery. 
• Own upfront status and process checklist, work with internal team to close gaps and move forward to meet client expectations. 
• Work with other customer service roles to conduct due diligence and problem-solving production issues before escalating to the customer. 
• Coordinate with other departments to resolve customer requests – identify ways to address production issues, add value, and improve processes

FUSION is an Electronics Manufacturing Services (EMS) company headquartered in Hillsboro, OR. Rapid growth over the past few years has created the opportunity for expansion and supplier program development.  FUSION  is a privately held company that offers excellent benefits, a great place to work and an opportunity for advancement.

FUSION offers excellent benefits, competitive salary and a fun working environment. If you are interested in joining our team, please submit your resume as specified below. At FUSION, our mission is to create success in everything we do. We know that this success stems directly from our people, which is why we strive to bring out the best in every employee. We understand that if we start by hiring A player who is not only hardworking but also passionate about what they do, we have an incredible formula for a thriving organization.  FUSION  empowers people to think creatively, collaborate with one another, and make great decisions.

About FUSION

At  FUSION , our mission is to create success in everything we do. While this relates directly to the service we provide our clients, it also refers to our ongoing goal of promoting success within our organization – be it through individual career growth, working together to achieve team successes, or creating successful solutions for our company as a whole.

Live the FUSION Values:  Fusion  team members strive to live our core values every day. We live, breathe, and believe in our core tenants. They are the foundation of our company. Every decision we make aligns with our values and supports the company’s mission of success.

Keep Getting Better: At  FUSION , there’s no such thing as “good enough.” We never rest on our laurels – and if there’s a better or more efficient way of doing something, we’ll find it. Ours is a culture of continuous improvement and perpetually growing from shared experience.

Help each other win: We’re more than an organization – we’re a family. No one at FUSION operates in a silo. We believe in investing in our team, enjoying each other’s company, and contributing to shared success through mutual respect and collaboration.

Do what is right: Every member of our team understands that true success comes from integrity. We know mistakes are a part of life – but when we make a mistake, we own it, fix it, and learn from it. We see challenge as an opportunity for team collaboration, learning, and growth.

Deliver confidence: When it comes right down to it, we’re in the business of facilitating success – which means it’s our job to instill confidence with our work. Our customers should always know what to expect from us, and we deliver on our promise – every time.

Requirements

• Knowledge, skills and abilities: Must be a US person.
• Computer proficiency with Microsoft Office applications Word and Excel, ERP/MRP experience a plus.
• Strong analytical skills for identifying issues and solving problems.
• A successful track record working in a communication-centric, team-oriented role. 
• A self-starter working style – i.e. you are predisposed to ask questions and take opportunistic action.
• Good organizational, presentation and customer service skills.
• Computer knowledge is required such as: Microsoft Office: Word and Excel.
• Excellent communication skills i.e., being able to communicate orally, in person and by telephone in a clear concise manner.

Education and Experience: 

• Bachelor’s degree or equivalent work experience.
• Program Management experience in a manufacturing environment preferred.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

Benefits offered:

MED, DEN, Vision and prescription coverage

Short Term Disability provided by company

Long Term Disability and Voluntary Life optional to employee

Simple IRA with up to 3% match

Tuition reimbursement