Client Service Administrator

Are you looking for an opportunity to utilize superior client service skills and work one-on-one with client’s daily? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior administrative support, we would like to talk to you!

Our fast-paced financial firm, Southern Kentucky Financial Services, in Bowling Green, KY is seeking to add a Client Service Administrator to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business.

Job Description:

The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery.

Key Skills:

• Strong organizational skills
• Excellent communication; written and verbal
• Attention to detail and accuracy
• Proactive management style and consistent follow-through

Minimum Requirements:

• Financial Industry experience preferred
• Experience working alongside a Financial Advisor in a fast-paced office environment preferred
• Experience with MS Office Suite and the ability to learn new software quickly
• CRM experience

Responsibilities:

This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include:

• Receive incoming client service calls in a friendly manner
• Maintain CRM notes / activities / client data input
• Be the first point of contact for prospects and clients
• Maintain the lobby area and the client experience during visits (snacks, drinks, conversation during wait times)
• Complete each service request and resolve client issues
• Maintain client files, including electronic filing of confidential client documents
• Prepare client review summary for upcoming appointments.
• Maintain professional communication with clients and staff
• Assist in setting client appointments
• Managing incoming and outgoing mail / packages
• Managing the company shared e-mail box
• Assist the Advisor with calendar management
• Provide support with invoice payments / supply inventory maintenance and orders
• Facilitate the staff training details (order food, maintain the phones while we’re training, etc.)
• Provide marketing support as needed including newsletters, blog, social, website, communications, events, etc.
• Other administrative tasks as needed

Salary:

$20-$25/HR BOE

Benefits

• Health insurance
• 401(k) with match
• Life insurance
• Access to dental and other ancillary products
• PTO eligible after 30 days

Hours:

• Monday – Friday
• 9:00am-5:00pm
• Some evenings required for client events

Presented by Advisor Employee Services Thank you for your interest in the Client Service Administrator role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided https://aesplacement.com/. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!