Job Description:

• We are looking for a Service Management Specialist to join our Incident Management team within the Operations Control Center (OCC).
• The OCC is the organizational unit responsible for Incident, Problem, Event, and Change functions.
• The Service Management Specialist will work with technical and operations contacts across the enterprise on the highest priority enterprise technology incidents.
• The ideal candidate is highly skilled in facilitating direct cause analysis and managing restoration of services with an enterprise technology focus.