DATE: June 21, 2024

JOB TITLE: Receptionist/Physical Therapy Aide/Fitness Trainer
REPORTS TO: Office Manager
HOURS : 40 hours/week
CLINIC OVERVIEW: FYZICAL Therapy & Balance Centers – San Francisco was born out of West Portal Physical Therapy & Wellness Center (WPPT), which was founded in 1992 with the goal of providing patients with results-oriented physical therapy in a professional and caring environment.
In 2019, as part of a continuous effort to expand services to our patients, WPPT moved under the national umbrella of FYZICAL Therapy & Balance Centers and relocated to a newly designed clinic at the base of Twin Peaks. Our facility offers four, private treatment rooms and an airy gym with 12-foot ceilings.
As a team, we are 100% focused on achieving the health and wellness goals of our patients. The clinic provides a full range of orthopedic physical therapy and sports medicine services; however, it focuses on spine care, shoulder and knee rehabilitation, balance, and fall risk screening. We also offer a semi-private, by-appointment Fitness Training Program under the direction of personal trainers.
COMPENSATION: $19-$20/hour, depending upon experience. After 90 days of successful employment, employee is eligible for sick leave, personal days, vacation, and healthcare benefits.
HOURS: 8:30 – 5:30 p.m., Monday to Friday
Responsibilities

JOB DESCRIPTION:

Receptionist – 60%

Essential functions include, but are not limited to assisting office manager in:

• Conducting routine, day-to-day, front-office operations
• Operating call center
• Processing and maintaining all files including medical and insurance records
• Reviewing and verifying all data, unit charges, billing elements, and authorization for rehabilitative services (CPR)
• Inputting and maintaining DMR data (FYZICAL)
• Performing billing/collections functions (WebPT)
• Inputting and maintaining weekly/monthly reporting for Fitness Training Program
• Monitoring online job postings (TalentCare)
• Performing administrative HR functions

Physical Therapy Aide/Fitness Trainer – 40%

Physical Therapy Aide

• Assists in patient treatment under direction of physical therapist/s or PT assistant/s.

• Instructs, motivates, safeguards, and assists patients during in-clinic exercise sessions under direction of physical therapist. Communicates patients’ responses to treatments to physical therapist and/or PT assistant to modify and coordinate treatment as needed.

• Generates instructions for patient exercises from database and introduces patients to home exercise programs and assists in monitoring results.

• Maintains work area, treatment rooms, and gym. Replenishes supplies as needed and performs additional tasks as requested.

Fitness Trainer

• As necessary, leads Fitness Training Program, small-group classes with clients of varying levels of ability and experience. Instructs, demonstrates, and supervises program participants. Classes consist of 30 minutes of strength training and 30 minutes of cardio. Selected clients may be handled one-to-one.

• Sets up and assists clients with gym equipment. 

• Promotes knowledge of proper fitness components (e.g., warm-up, aerobic exercise, flexibility, cool down).

• Works closely with clients to insure continuing participation in Fitness Training Program.

• Supports clinic staff to recruit existing patients to Fitness Training Program.

• Provides a safe, rewarding, and caring environment for participants.

Required Skills

DESIRED SKILLS AND QUALIFICATIONS:

• Prior administrative experience preferred, customer service orientation, and the ability to listen well and multi-task effectively.
• B.S. or B.A. degree with major or coursework in kinesiology, human anatomy or related disciplines desirable. Students who have completed two years of college will be considered.
• Solid analytical, problem-solving, critical thinking, and communication skills in English (verbal and written).
• Highly organized with strong follow-through.
• Knowledgeable or willingness to learn dynamics of 1) providing assistance to physical therapists and 2) leading small group fitness sessions. Ability to work effectively one-to-one.
• Adult and pediatric CPR certification or willingness to pursue certification as requested.
• Personal training certification or willingness to pursue certification as requested.
• Basic Microsoft Office/Google software skills (e.g., Word, Excel, PowerPoint, Access, Google Workspace).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

While performing the functions of this position, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand, walk, stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb, or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics are representative of those the employee would encounter while performing the essential functions of this job. The clinic typically has a steady volume of patients, and the noise level in the work environment is usually moderate.